Lead Case Manager

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At TURN our mission is Improving Lives. Our organization embraces the tenets of client-centered care, and our core values People, Culture and Growth are at the forefront of everything we do. We hire exceptional individuals seeking meaningful opportunities in a purpose-driven environment.

Recommend and assist access to medical, educational, social, vocational, housing, and more to support program goals. Initiate referrals to next level care, coordinate with physical health providers for whole-person care, and advocate in the best interest of clients.

• Conduct frequent housing inspections, follow reporting requirements, and work with clients to remediate issues.
• Provide case consultation, crisis intervention, discharge placement, and targeted case management services to assist clients in meeting basic needs and housing needs.
• Complete accurate and timely documentation as contractually required and meet minimum requirements for direct billable client services.
• Locate housing opportunities to meet short-term, transitional, and permanent housing needs.
• Coordinate, oversee, and educate clients on lease agreements for client housing.
• Prepare subsidy applications, maintain client housing files, and ensure rent calculations are accurate.
• Assist in monthly tenant rent collection, transport clients to housing locations and help them secure required documents for housing placement.
• Conduct housing screenings and assessments utilizing the coordinated entry system required.
• Shift coverage including part of the on-call team.
• Provide field-based services as required by program and client need.
• Maintain confidentiality of client’s care.
• Participate in scheduled program meetings.
• Other relevant duties as assigned.
• Conduct extensive liaison with community housing partners.
• Manage maintenance requests and coordinate with vendors for repairs.
• Review and manage housing budget, invoice payments, and subsidies.

• High School Diploma or GED and at least three years of experience providing housing-related social services required.
• Valid CA driver’s license and current auto insurance per contract requirements required.
• Knowledge of housing needs of individuals with behavioral health needs preferred.
• Cultural competency understanding required.
• Bilingual preferred.
• Knowledge of Microsoft Office and EHR software preferred.

These physical demands represent what must be met to successfully perform the essential functions of this position. As mentioned above, reasonable accommodation may be made for qualified disabilities.

☒ Seeing ☒ Hearing
☒ Speaking ☒ Stooping/Bending
☒ Working in cramped spaces ☒ Moving around facility
☒ Moving between offices/clients ☒ Driving – light errands
☐ Climbing ☒ Lifting/carrying heavy items
☒ Driving – in the course of job duties ☒ Using hands/fingers
☒ Pushing/pulling/dragging items ☒ Standing for long periods
☒ Sitting for long periods ☐ Working outside/underground

This job description isn’t a comprehensive list of activities, duties or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TURN is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, race, religious creed, and sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions).

• Entry level

• Full-time

• Other
• Mental Health Care

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