Front Desk​/Call Center Specialist-Float Team

Front Desk/Call Center Specialist-Float Team - 138007

Job Number: 138007
Payroll

Title:

HOSP BLANK AST 3
Department: FAC PRAC AMBULATORY FLOAT TEAM

Location:

Lightwave Avenue, UC San Diego Health
Appointment Type:
Career
Appointment Percent: 50%
Union: EX Contract
Hiring Pay Scale: $27.49 - $34.17 / Hour

Work Schedule:

Days, 8 hour shifts, Sunday–Saturday
Total Openings: 1

Under supervision, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi‑line incoming customer calls, completing online registration, scheduling appointments, and securing authorization for scheduled services. Operate CRT to gain and input information. Other related duties as assigned. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account.

Verifies insurance eligibility for outpatient services on all Third‑Party Payers by utilizing various automated eligibility systems. Operate EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned, that could include ambulatory float assignments front desk and call center.

• Three (3) years of customer service experience.
• Experience with registration, appointment scheduling & insurance verification.
• Knowledge of third‑party payors including federal, state and private health plans.
• Proficient computer skills and be able to work between multiple systems during calls.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Proven problem‑solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.

• One (1) year of EPIC & Cadence experience, or equivalent system.
• Call Center experience.
• Medical Assisting Experience.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre‑employment physical.

Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%).
Hourly Equivalent: $27.49 - $34.17
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

Life‑support certifications (BLS, NRP, ACLS, etc.) must include hands‑on practice and in‑person skills assessment; online‑only certification is not acceptable.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

• Misconduct means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not…