Front Desk​/Call Center Specialist Per Diem-Float

Front Desk/Call Center Specialist Per Diem-Float - 138006 – UC San Diego Health

Payroll

Title:

HOSP AST 3 PD
Department: FAC PRAC AMBULATORY FLOAT TEAM
Working Hours: 8‑hour shifts, Sunday–Saturday, 20% per diem
Pay: $34.64 per hour (Hourly equivalent of $72,328 annually)
Appointment Type: Per Diem

Under supervision, the Call Center Specialist is responsible for customer service, registration, appointment scheduling, and insurance verification. Typical duties include answering multi‑line incoming calls, completing online registration, scheduling appointments, and securing authorization for scheduled services. Operate CRT to gain and input information; other related duties as assigned.

Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third‑Party Payers using automated eligibility systems. Operates EPIC system to input information and relays medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties may include ambulatory float assignments – front desk and call center.

• Three (3) years of customer service experience.
• Experience with registration, appointment scheduling & insurance verification.
• Knowledge of third‑party payors including federal, state and private health plans.
• Proficient computer skills and ability to work between multiple systems during calls.
• Excellent communication skills, both verbal and written.
• Ability to work in an interactive environment and possess excellent customer service skills in person and over the phone.
• Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Proven problem‑solving ability and good judgment in assisting customers and ensuring expectations are met.

• One (1) year of EPIC & Cadence experience, or equivalent system.
• Call Center experience.
• Medical Assisting Experience.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre‑employment physical.

Annual Full Pay Range: $72,328 – $72,328 (will be prorated if the appointment percentage is less than 100%).
Hourly Equivalent: $34.64.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs. If applicable, life‑support certifications (BLS, NRP, ACLS, etc.) must include hands‑on practice and in‑person skills assessment; online‑only certification is not acceptable.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time (per diem).
Job function:
Administrative – Hospitals and Health Care.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
For the University of California’s Anti‑Discrimination Policy, please visit: (Use the "Apply for this Job" box below)./Anti‑Discrimination
UC San Diego is a smoke and tobacco free environment. UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

• "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:
• UC Sexual Violence and Sexual Harassment Policy
• UC Anti‑Discrimination Policy
• Abusive Conduct in the Workplace