Customer Support Specialist

Title: Customer Support Specialist I
Team
:
Customer Support
Reports To
:
Customer Support Manager
Location
:
Hybrid, Green Bay, WI

Stop scrolling-your dream job might just be here! At Practice Tek, we don’t do ordinary; we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human.

Ready to jump in? Let’s go!

We’re on a mission to revolutionize healthcare practices effortlessly, and we live out our brand promise every day: being the Trusted Partner in retail healthcare. Practice Tek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.

Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision, and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with Practice Tek is full of opportunity.

We believe in showing up with consistent care, staying always ahead, keeping our approach market‑in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.

• Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs
• Team up with passionate, talented people who care deeply about patients, providers, and making a difference
• See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone
• Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall well‑being
• Flexible paid time off, sick time, and 10 company‑paid holidays
• 401(k) plan with company match to help you build your future
• Culture Committee driving initiatives that spark connection, fun, and belonging
• A workplace powered by innovation, collaboration, and energy every day

The Customer Support Specialist I role exists to assist new clients with the implementation of our integrated clearinghouse services. This role creates revenue opportunities for the company by providing the clients with integrated options that allow a more seamless billing process and could save them time and positively impact their revenue stream. The overall objective of this role is to assist and guide the client with tasks required for implementation, notify them of next steps, and address any questions or concerns that may arise during the process.

• This position follows a hybrid schedule, with 3 days per week required in the Green Bay, WI office.

• Provide an exceptional customer experience through timely communication, clear feedback, and expert clearinghouse enrollment support
• Serve as the primary point of contact for customers during the Clearinghouse Implementation process
• Responsible for clearing house implementation including setup of customer’s account
• Support clinics in enabling electronic billing by facilitating accurate clearinghouse setup and payer‑specific enrollments
• Guide customers through the enrollment process, monitoring progress, ensuring timely approval, and assisting with troubleshooting any enrollment‑related issues
• Drive timely activation of clearinghouse services, aiming for production readiness within thirty days of sale,…