Patient Service Representative - Vascular Surgery

Overview

This position is exclusively available to Vascular Program staff transitioning to Scripps Health. Applications from individuals outside this group will not be considered.

• Interact with patients, payers and providers to gather information necessary for accurate registration, including assigning Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Respond to customer billing and payment inquiries as needed.
• Manage the patient check-in and check-out process from start to finish, including identification verification; updating or confirming demographic and insurance information on every patient; ensuring forms are provided, signed and witnessed at the time of the visit; collecting patient payment responsibility; and preparing end-of-day reporting or payment reconciliation as needed.
• Escalate billing inquiries as needed.
• Accurately schedule patient appointments, with proficiency in appointment scheduling procedures, documentation and routing of messages, scheduling and confirming according to practice guidelines, and entering appropriate insurance information; perform Key User duties with minimal errors.
• May initiate and validate referrals/authorizations.
• Display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and involving leadership when necessary to resolve concerns.

• Required Education/Experience/Specialized
  
  Skills:
  
  Must demonstrate proficiency with computer applications, excellent mathematical skills and ability to handle monies. Excellent communication and customer service skills. Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Preferred Education/Experience/Specialized Skills/Certification: 1 year experience in customer service or healthcare/medical office environment preferred. Able to adapt, prioritize and meet deadlines. Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD
  10 codes and CPT/HCPC Codes and Modifiers.

• Job
  :
  Business Office
• Primary Location
  :
  Central San Diego County - SAN DIEGO - SHMS - MERCY
• Work Locations
  : SHMS - MERCY; 4077 FIFTH AVENUE, SAN DIEGO, 92103
• Organization
  :
  Scripps Health Corp
• Job Posting
  :
  Jan 25, 2026, 8:00:00 AM
• Benefit Status
  : FT - FULL-TIME WITH BENEFITS
• Minimum Rate (USD): 25.95
  - Maximum Rate (USD): 32.56

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state.

Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.