Assistant General Manager

Assistant General Manager – Inn Ventures IVI LP

Location: Spring Hill Suites, San Diego – Poway, CA

Employment Type: Full‑time, Mid‑Senior level

Salary: $75,000–$80,000

Apply your leadership skills and ability to inspire others to create memorable experiences! As an Assistant General Manager, you play a vital role in sustaining our shared values and culture at your hotel. You will support, guide and mentor your hotel team and, leading by example, champion them to provide great service for our guests, resulting in financial performance for our owners.

• Group insurance (medical, dental, vision, and company‑paid life insurance)
• Paid time off
• Company‑matched 401(k) plan
• Voluntary benefits: short‑term disability, long‑term disability, accident, life, critical illness, and flexible spending account
• Life enrichment benefits: hotel benefits, employee assistance program, leadership development program, and more
• Daily pay

• Interview, hire, train, support, coach and mentor various departments and teams.
• Champion great service and empower employees to take care of our guests.
• Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem‑solving skills to resolve guest or employee issues to their satisfaction.
• Monitor daily tasks to ensure standard operating procedures are followed.
• Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
• Support and contribute to the proactive sales efforts of the sales team on a continual basis.
• Ensure that proper emergency procedures are communicated and followed when necessary.
• Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
• Plan for success and improvement with staff meetings, action plans and daily huddles.
• Support and fill in for the General Manager when needed.

• At least 2–3 years progressive experience in a hotel;
  Bachelor's degree preferred.
• Long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Effective verbal and written communication with all employees and guests.
• Effective listening, understanding, and clarifying concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Attend all required hotel meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Inn Ventures Standards and regulations to encourage safe and efficient hotel operations.
• Maximize productivity, identify problem areas and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and evaluate complex information, data, etc., from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Light work: lifting up to 20 lbs occasionally, up to 10 lbs frequently to lift, carry, push, pull or otherwise move objects.
• Perform other duties as requested by management.
• Compensation: $75,000–$80,000.