Bell Attendant

Why work for The Sheraton San Diego Resort?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Resort is a fit for you! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

Sheraton San Diego Resort is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a complete benefits package; medical, dental, vision, and life insurance, paid time off, retirement plan, employee discounts, employee assistance program, and complimentary meals are provided.

Summary of Job Description

A Bell Attendant assists guests with their luggage upon arrival and departure, ensuring a smooth and pleasant experience. Responsibilities include greeting guests, handling luggage, providing directions and recommendations, and arranging transportation services. Bellmen service our guests to and from their rooms in a professional manner, also offer assistance with other guest requests as needed. Strong customer service skills, ability to lift, move and transport luggage, and a friendly, professional demeanor are essential for success in this role.

The rate for this position is $17.75 per hour.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Must be able to lift up to 50 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

Job Responsibilities

• Room arriving guests and assist departing guests professionally and with the utmost courtesy.
• Handle all luggage, baggage, packages, etc. carefully and safely.
• Adhere to hotel policy for luggage storage and retrieval.
• Responsible for being completely familiar with all types of guest rooms and hotel facilities.
• Responsible for knowledge of groups and functions in the Hotel on a daily basis.
• Monitor and maintain cleanliness of lobby area, bell closet, porte cochere, and parking lot.
• Maintain control of guest and employee package pickup and delivery.
• Ensure all equipment is in operating order and all supplies are up to par.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
• Assist guests with directions and use computer for maps.
• Ensure all equipment is in operation order and all supplies are up to par.
• Report equipment that needs repair or supplies that need to be ordered.
• Assist other departments with moving boxes and equipment.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Notify management of any pertinent information related to shift activities.
• Be knowledgeable in all hotel emergency procedures.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co‑workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

All duties and…