Front Desk Manager

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full Time

Rebel Hotel Company

Rebel Hotel Company is one of the fastest-growing third-party hotel management companies in the United States
, recognized for delivering bold results, operational excellence, and distinctive guest experiences. We operate a diverse portfolio of full-service, lifestyle, and branded hotels across major metropolitan and resort markets. We are building a culture of leadership, innovation, and accountability—and we’re just getting started.

The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities and maintain the hotel's guest service scores.

• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
• Motivate, coach, counsel and discipline all Front Desk personnel according to company S.O.P.'s
• Ensure compliance to brand and company training, using the steps to effective training according to company standards
• Prepare and conduct all Front Desk interviews and follow hiring procedures according to company S.O.P.'s
• Develop employee morale and ensure training of Front Desk personnel
• Participate in required M.O.D. program as scheduled
• Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis
• Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Present with
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
• Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming
• Monitor the process of taking reservations ensuring that company courtesy and up selling techniques are maintained
• Ensure implementation of all company policies and house rules
• Coordinate all aspects of the ongoing implementation of the company philosophy of service
• Ensure correct and accurate cash handling at the Front Desk
• Attend monthly all-employee team meetings and any other functions required by management
  
  Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to company standards
• Obtain all necessary information when taking room reservations
• Be aware of all rates, packages and promotions currently underway
• Follow and enforce all company hotel credit policies
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
• Establish and maintain key control system
• Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
• Conduct meetings according to company…