Front Desk Agent

About Us Surround yourself with modern comforts at the San Diego Marriott La Jolla. Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall. The San Diego Trolley line has been extended North and now stops right outside our hotel for commuting. Our associates enjoy daily free meals in our spacious associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes.

We also offer free parking on site and hotel discounts with all Marriott brands worldwide. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation Salary Range: $26.50 - $26.50 Hourly Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No Overview At  Marriott La Jolla, our Front Desk Agents create the first and last impression of the guest experience. This role is responsible for delivering warm, personalized service while ensuring efficient check-in and check-out experiences, resolving guest concerns, promoting Marriott programs, and supporting the overall success of hotel operations.

We are seeking hospitality professionals who are guest focused, service driven, and committed to creating memorable experiences while maintaining operational excellence.

WHAT YOU WILL DOGuest Experience
• Welcome guests with warmth, professionalism, and genuine hospitality.
• Create positive first impressions during check-in and lasting final impressions during departure.
• Anticipate guest needs and proactively identify opportunities to enhance the guest experience.
• Deliver service consistent with Marriott's commitment to "Wonderful Hospitality, Always."
• Promote Marriott Bonvoy membership and other brand initiatives.

Front Desk Operations
• Complete guest arrivals and departures accurately and efficiently.
• Verify guest information, room assignments, payment methods, and special requests.
• Process room charges, payments, adjustments, and guest transactions in accordance with hotel procedures.
• Manage room inventory and assign accommodations based on guest preferences and operational needs.
• Maintain accurate guest records and reservation information.

Service Recovery & Problem Resolution
• Respond to guest concerns with urgency, professionalism, and empathy.
• Research issues, identify solutions, and take appropriate action to resolve concerns.
• Escalate operational issues appropriately while maintaining guest confidence and satisfaction.
• Partner with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.

Team & Culture
• Support a positive and collaborative work environment.
• Demonstrate flexibility and willingness to assist operational needs across the hotel when appropriate.
• Participate in training, coaching, and development opportunities.
• Maintain professional relationships with guests, associates, and leaders.

QUALIFICATIONS Required
• High School Diploma or equivalent.
• Previous customer service experience.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in fast-paced environments.
•…