Front Desk Supervisor- Tru & HomeSuites Hilton-San Diego

Description

The countdown is on! This November, two brand-new Hilton hotels open their doors under one roof in the heart of Downtown San Diego, and we want you there on opening day. Rising 16 stories above the city with 263 rooms, our hotels have views stretching from Coronado to Point Loma to La Jolla, plus a rooftop bar and pool that will be one of downtown's hottest spots.

We're building our opening team right now, so this is your chance to get in on the ground floor with a world-class brand. Bring your energy and personality, and we'll bring the training, the growth opportunities, and the Hilton team member perks. No two days are the same, and you'll never forget opening day.

Founded in 1985, Baxter Hotel Group is a San Diego based family-owned hospitality and real estate investment company with a strong presence across the U.S. and Canada. For more than 40 years, we’ve built a reputation for developing and operating top-branded hotels and trend-forward restaurants in some of the most desirable locations. With four successful properties in our growing portfolio, we’re excited to expand once again and we're looking for passionate people to grow with us.

At Tru by Hilton and Home2 Suites, you are Free to be You with Tru Spirit! Our Front Desk Team fosters a fresh and playful attitude that brings energy, a Tru spirit, and genuine warmth to every shift, creating a laid-back place where guests feel right  our Front Desk Supervisor, you'll lead the team that gives every guest their first and last impression.

You'll guide and support Guest Service Agents, keep daily operations running smoothly, and create memorable experiences for every guest. We're looking for an organized, upbeat leader who thrives in a fast-paced environment, loves taking care of people, and is excited to help build a team from day one.

• Oversee the Front Desk operations, ensuring efficient check-in and check-out processes
• Supervise and support Guest Service Agents, providing training and guidance to maintain high service standards
• Address guest inquiries, complaints, and special requests promptly and professionally
• Manage reservations, cancellations, and room assignments to optimize occupancy
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintain accurate records of guest information, billing, and financial transactions
• Enforce hotel policies and procedures to ensure compliance and safety
• Assist in resolving operational issues and implementing process improvements
• Perform other duties as assigned by hotel leadership.

• Competitive pay
• Medical, dental, vision and voluntary benefits
• 401(k) Retirement Plan with match
• Pay on Demand
• Paid Time Off (vacation, sick, holidays)
• Complimentary parking
• Hilton travel benefits
• Career growth across our hotel portfolio
• The opportunity to be part of an exciting new hotel opening in downtown San Diego

• Proven experience in hotel front desk operations or hospitality management
• Strong leadership and team engagement skills
• Excellent communication and interpersonal abilities
• Ability to handle stressful situations with professionalism and tact
• Proficiency in hotel management software and MS Office Suite
• Attention to detail and organizational skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to stand and walk for extended periods during shifts
• Frequent use of hands and fingers for computer work, phone operation, and handling documents
• Ability to communicate clearly in person and by phone
• Occasional bending, reaching, and stooping
• Ability to lift and…