Supervisor, Shift

Serve as the first point of escalation for guest concerns, service recovery, and special requests.

Oversee daily front desk activities including check‑ins, check‑outs, room assignments, and billing accuracy.

Ensure adherence to brand standards, SOPs, and hotel policies.

Lead Front Desk Agents during shifts, assigning tasks and providing real‑time support.

Conduct daily pre‑shift huddles to communicate priorities, arrivals, and service goals.

Ensure proper cash handling, balancing, and shift audits.

Assist with billing questions, adjustments, and folio corrections.

Support inventory control for keys, supplies, and front desk materials.

Communicate effectively with Housekeeping, Engineering, Security, and Management to ensure smooth operations.

Document and report incidents, guest feedback, and operational issues as required.

Support management with reports, scheduling input, and coverage needs when requested.

Strong guest service and problem‑solving skills.

Proficiency with hotel PEP systems and Microsoft Office.

Flexible availability, including evenings, weekends, and holidays.

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off for full AND part time associates
• Travel discounts at hotel partners and franchises around the world
• Leadership development program and growth opportunities

Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.