Front Office Manager

Description

The Front Desk Manager plays a pivotal role in shaping the guest journey from start to finish. As a key leader within Pierpoint Management, this position oversees front office operations, supports team development, and ensures every guest receives exceptional, personalized service. Through strong communication, hands‑on leadership, and a commitment to operational excellence, the Front Desk Manager delivers the warm, polished hospitality our properties are known for.

• Assist with daily business operations, which includes task delegation, process improvement, ensuring quality standards, and managing shifts
• Meet with Department heads and GM daily to review each departments operation and help with any departmental needs
• Leading, motivating, and guiding team members, assisting with the recruitment, hiring, and training of new employees, conducting performance evaluations and addressing disciplinary issues
• Create work schedules and ensure the team is efficient and provide excellent service
• Oversee the entire guest experience from prearrival to checkout, ensuring a seamless and positive stay
• Collect, respond, and monitor guest feedback through surveys and online reviews to identify areas for improvement in service delivery
• Work with staff during shifts to maintain high levels of customer satisfaction assisting in check ins, check outs, serving food and drinks, cleaning, or other areas of need
• Coordinate closely with housekeeping to manage room status and availability, and maintenance to address repair issues promptly
• Ensure efficient check-in and checkout processes, included room assignments/requests
• Ensure accuracy in billing and cash handling procedures, review and manage credit limit reports, and assist with department budgets
• Oversee the reservation system, manage room inventory and availability, and coordinate group bookings and event requirements
• Cover shifts when needed if there is no available coverage including weekends, mornings, evenings, and overnight shifts
• Work with team to monitor and order supplies to maintain par levels, often working with vendors and suppliers
• Ensure all operations comply with federal, state, and local health and safety regulations, including food safety and sanitation standards, as well as company policies
• Manage budgets, control costs (food, shop, labor, etc) and forecast future needs to maximize profitability
• Be flexible in schedule to oversee the different hours of operation including weekdays, weekends, evenings, overnights, etc
• Work closely with all department

• FLEXIBLE SCHEDULE IS A MUST
• High School diploma or equivalent
• Previous experience in hospitality, food and beverage, or similar role
• Sound knowledge of food safety guidelines
• Ability to lift up to 50lbs without assistance
• Ability to stand for extended periods of time
• Capacity to work in a fast-paced environment with minimal supervision
• Excellent organizational and multitasking skills
• Attentive to detail
• Ability to talk with guests and provide friendly customer service
• MUST have Ability to work shifts, over weekends, on holidays, and when staffing is short as needed as the department needs arise.
• PEP Software knowledge a Plus.

• Hands-On Approach:
  Demonstrates a proactive, engaged work style with a willingness to dive into tasks directly while supporting team efforts through active participation and demonstration.
• Positive Leadership:
  Inspires and motivates others through a constructive attitude, clear vision, and a commitment to fostering a collaborative and respectful work environment.
• Confidentiality and Discretion:
  Handles sensitive information with the utmost care and discrepancy, ensuring all confidential data and information is…