Senior Product Manager: Externalization

Overview

VEP has over 100 capabilities which are used to power millions of Expert and Customer interactions across Intuit’s offerings. These capabilities have been the backbone to scale the Expert Network to over 40k Experts and drive material revenue growth and customer delight. As a result of this growth and scale, VEP and Corporate Strategy & Development (CS&D) have explored the idea to externalize VEP capabilities via new and emerging Intuit offerings.

In this context, Externalization is defined as development and commercialization of VEP’s capabilities for External customers to use for their own use cases. This is a new effort for VEP, whose technology has only been focused on internal use up to this time. If the right capabilities are scaled with breakthrough adoption, this opportunity could be worth over $200MM in revenue.

To drive this “0-1” opportunity for VEP Externalization, this experienced product manager will build a long term strategy and execute against a multi year roadmap that is tightly aligned with VEP and other Business Unit (BU) Senior Leaders. This customer-centric Product Manager must be effective in Senior Leadership communication and influence, as the Externalization space is in the beginning of an exciting mission to (1) Identify the right VEP capabilities to Externalize based on Intuit’s external offerings (2) Accelerate product market fit through experimentation and data driven approach (3) Create and identify areas of differentiation to drive sustainable monetization and feature retention.

The role will require a PM that is comfortable and adept at deeply understanding customer needs and merging this with a sound understanding of Intuit’s technical capabilities. The end result would be thoughtfully curated, durable, end solutions for new (External) customers.

• Learn, fail and succeed fast through rapid iteration and constant customer While there are strong hypotheses as to what VEP capabilities are good candidates for externalization, this should be proved / disproved by the PMs, supported by a strategically planned roadmap to scale and add value to the target customer.
• Driving breakthrough adoption and measurable value with a heavy focus on data. A new data muscle will have to be developed to ensure that externalizing VEP capabilities is successful. A strong understanding of experimentation, measuring efficacy of releases and quantifying the value VEP capabilities provide is
• Advocacy for the value of VEP through strong In FY26, VEP will externalize through other new product initiatives. This Product Manager must build relationships across the company (at all levels) to ensure that VEP efforts are on the right roadmaps with the goal of accelerating product market fit.
• Leverage AI to drive Done For You / personalized experiences (at scale) and accelerate development / deployment of new externalization use

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.

To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: $179,000 - $242,500