Sr. Epic Patient Access & Experience Analyst - Hybrid

Sr. Epic Patient Access & Experience Analyst I - Hybrid Job Description

To be considered for this role, candidates must either currently live in California or demonstrate a willingness to relocate prior to employment.

The Sr. Epic Patient Access & Experience Analyst I will report to the Epic Leadership team; their primary role is to have a complete working knowledge of their assigned EPIC application, to include an understanding of the assigned department workflows for the associated EPIC build, upgrade, and release process. They will work independently in managing application-related service tickets, documenting findings, and communicating status with the end‑users.

The Sr. Epic Patient Access & Experience Analyst I will support problem resolution, enhancement requests, and project tasks by building system components, testing, documenting workflows and related information and maintenance. The Sr. Epic Patient Access & Experience Analyst I will follow the software development lifecycle to manage development, testing and deployment of changes as well as internal governance processes. They will be proactive in the investigation and application of best practices and have a good understanding of regulatory requirements related to the healthcare industry.

• Collaborates with departments, operational leaders, physicians, and clinical staff to design analyses that identify opportunities for improvements in care, evaluates adherence to clinical best practice, and measures outcomes; provides innovative solutions utilizing best practices, use of standards and develops design to create and maintain system solutions
• Identifies, analyzes, and recommends improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization with a focus on clinical workflow
• Designs, performs, and documents data analysis in support of clinical improvement; utilizing quality improvement principles, develops and evaluates quality and regulatory reports in support of clinical excellence and compliance; monitors systems impact on user and departmental workflows, and incorporates results into systems enhancements
• Serves as a clinical resource and subject matter expert; maintains knowledge of the best practices and current advances in healthcare and information technology; combines knowledge, skills, and experience with technical knowledge to create systems that improve the quality of patient care
• Implements testing requirements and processes including scripts, records test results, facilitates end user testing, hardware testing, and maintains test environments; makes recommendations
• Provides testing for new modules and system upgrades; installs or upgrades software applications; troubleshoots software and application related problems; participates in the evaluation of new module releases and provides complex analysis and evaluation of systems effectiveness in providing clinical pathways of documentation
• Follows quality assurance standards, systems development, and delivery methodologies, change management and release management processes to communicate system changes
• Participates in project planning meetings to collaborate with project stakeholders and works with the EPMO team as required
• Reviews changes and upcoming developments in software applications and actively seeks out ways to improve processes or workflows
• Manages application requests using the internal ticketing system, updates statuses and documents resolutions as required by internal processes and policies
• Prepares test data, creates test scripts, and works with project team and end‑users to perform testing of upgrades, changes, and new implementations
• Maintains current EHR knowledge and other clinical and business systems
• Provides feedback to the team regarding software application improvements and/or innovations
• Exemplifies and promotes the department’s four key success factors:
  Positivity, Ownership, Efficiency and Transparency, when working with both internal and external customers

• Will be required to…