Network Support Technician

Position Title: Network Support Technician

Location: San Diego, CA

Clearance Required: Active Top Secret

Overview

The Network Support Technician will provide network, desktop, and on‑site technical support for the Portsmouth Naval Shipyard Detachment in San Diego (PNS‑DET). This role combines traditional network support duties with hands‑on field work, desktop support, and secure equipment handling in operational Naval environments—including work aboard submarines and pier‑side facilities. The ideal candidate has a mix of Help Desk experience, switch configuration capability, cable handling skills, and the ability to operate confidently in tight, high‑security, Navy work spaces.

Key Responsibilities Network Support & Troubleshooting

• Configure and troubleshoot network switches (Cisco or similar).
• Diagnose communication issues between endpoint devices and switches.
• Update IOS/firmware on switches, routers, and wireless access points.
• Support installation, removal, and reinstallation of network equipment during submarine or barge moves.
• Map network drives, assign IP addresses, configure printers, and support network connectivity for users.

Desktop / Help Desk Responsibilities

• Provide Tier I/II user support for software installs, printer setup, account access, and common workstation issues.
• Utilize ticketing systems for documentation and workflow (Remedy, Service Now, or similar).
• Enable/disable user accounts following established procedures.
• Support end users in a secure military environment with professionalism and clear communication.

Secure Communications Equipment (COMSEC) Support

• Handle TACLANE devices, including key uploads (EKMS) and battery changes.
• Follow all Navy COMSEC handling policies—errors can result in personal consequences.
• Maintain strict policy discipline when managing encryption equipment.

Physical Network Infrastructure

• Install, mount, label, and document wired and wireless equipment in network closets, cabinets, safes, and pier‑side locations.
• Assist with copper and fiber optic cable runs (pulling, terminating, routing).
• Transport equipment, tools, and materials between PNS‑DET sites.
• Support site surveys in accordance with BICSI and Unified Facilities Criteria standards.

Operational Environment Work

• Perform technical tasks aboard submarines and in confined spaces.
• Carry equipment down ladders and maneuver gear in tight quarters.
• Work in close proximity with Navy personnel and contractor teammates.

Coordination & Communication

• Serve as a liaison with Code 109.11 and PNS‑DET technical teams.
• Participate in planning for building moves, cabling changes, or infrastructure modifications.
• Communicate clearly with both technical and non‑technical personnel.

Qualifications Required

• Active Top Secret clearance.
• Hands‑on experience configuring switches and troubleshooting network connectivity.
• 1–3 years of Help Desk/Desktop Support experience.
• Experience using ticketing systems in an IT operations environment.
• Ability to work in tight or confined spaces (submarines).
• Ability to transport and install network equipment.
• Strong communication skills and adaptability to military work environments.

Preferred

• Familiarity with TACLANE/EKMS devices or other COMSEC equipment.
• Navy, DoD, shipyard, or submarine environment experience.
• Experience conducting site surveys using BICSI standards.
• Fiber/copper cabling installation experience.
• Understanding of basic network security principles.
• CompTIA Security+, Network+, or CCENT/CCNA certifications.

#J-18808-Ljbffr