IT Desktop Specialist San Diego, Ca – onsite

Overview

Job Title: IT Desktop Specialist

Job Location: US – San Diego, CA 92131

Hourly range for contract: $37/hr to $62/hr DOE; Salary range at conversion to FTE: $77-$128 Depending on Experience

Work model: 100% onsite with remote support to smaller sites (no travel involved)

Hours: Standard M-F (no weekend rotations)

Citizenship: MUST BE US Citizen or proof of Legal/ Permanent Resident Green Card

Users to support: 250

Summary of responsibilities: Provide local client IT support when tier-1 support cannot fill a request or resolve an issue remotely. Install hardware, perform hardware refreshes, and manage break-fix of hardware. Perform system administration at the site level as needed.

• Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
• Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved.
• Record and track interactions with end-users and related activities in the service desk tool.
• Create Knowledge Base articles as repetitive issues arise.
• Provide site IT support encompassing:
• PC configuration and troubleshooting – OS, hardware, and software.
• PC maintenance and preventative maintenance.
• Printer installation, networking, configuration and troubleshooting.
• New user setup on Active Directory network.
• Support for client applications.
• Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support.
• Support for peripherals (monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.).
• Maintain department loaner equipment and administer checkout process.
• Review and record daily event & backup logs.
• Call software and hardware vendors to request service regarding defective products.
• Support equipment used in conference rooms and auditorium.
• Occasional system administration at assigned site(s): server administration and troubleshooting; monitor and back-up or directly administer selected servers or other network infrastructure as required; VMware administration and troubleshooting;
  Net App administration and troubleshooting.
• Upgrade and update PC and Server software packages; install hardware and perform hardware refreshes for all sites being supported.
• Maintain organization of the server room; network administration and troubleshooting; LAN maintenance and networking – wiring, backup; network cabling where applicable.
• Manage permissions groups, OUs, and group policies in Active Directory.
• Support compliance initiatives and audits; phone and voicemail system maintenance.
• Provide IT support for all local systems/applications; perform project work as directed.

Education and/or Experience

• High School diploma or equivalent required and 5 – 10 years of experience in an Information Technology service & support role; or equivalent combination of education and experience.
• Associate’s degree (A.S.) from a two-year college or technical school in a related field or Information Technology certifications preferred.

Computer Skills

• Detailed knowledge and intermediate understanding of Windows 11;
  Active Directory;
  Microsoft Office 2024, 365 (including Outlook, Teams, etc.).
• Virtualization tools such as VMware; current hardware; ability to learn and adapt to new technologies.

• Legal name and preferred name or nickname; best contact info (cell & email);
  Linked In profile.
• Why looking for a new job; availability for interviews and start date; where you live (city, state, zip).
• Willingness to be 100% onsite five days a week and on-call rotation as required; willingness to relocate if required.
• Availability to travel if needed and active passport (if needed); authorized to work in US (US Citizen, Green Card, or other).
• Hourly & salary expectations; size of staff managed and their titles; budgetary responsibility; relevant education/certs/degrees (indicate active certs).
• Referral source for this job.

• What is the minimum and maximum number of users you have supported as the all-around IT person?
• Can you pass a security clearance if needed?
• Do you have at least 5 – 10 years of…