IT Service Desk Specialist III Security Clearance

Position: IT Service Desk Specialist III with Security Clearance
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities As an IT Service Desk Specialist III you will have the opportunity to do the following:
* Ensuring seamless technology experiences for our end-users.
* Address inquiries, troubleshoot issues, and deliver expert advice on both hardware and software systems, whether via phone, email, or chat.
* Act as the go-to person for resolving intricate computer software and hardware challenges and serve as a trusted resource for users navigating complex technical problems.
* Handle escalated cases, tackling moderate to highly complex issues with confidence and skill.
* Maintaining service continuity, as you provide vital support during peak periods or when staffing is reduced.
* Set the standard for technical support excellence but also ensure that every user interaction leaves a lasting impression of professionalism. Qualifications

* Minimum Education:

Bachelor's degree and/or equivalency.

* CompTIA Security +/Security Designation: ADP/IT-II

* Secret clearance or Investigation

Required:

Tier 3 (T3)

* IA Technical/Management Designation: IAT II and CE

* Experience in this Discipline:
Six (6) years of progressive experience demonstrating the required proficiency.

* Strong Communication:
Ability to effectively communicate with non-technical users and technical staff.

* Problem-Solving Abilities: A proactive approach to identifying and resolving issues, minimizing downtime and improving user experience.

* Customer Service Excellence:
Demonstrated experience in delivering high-quality support, with a focus on user satisfaction.

* Time Management:
Efficient multitasking and prioritization skills to handle multiple tickets and projects. Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $57,100.00/Yr.

- USD $95,300.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status