Deployment Specialist II, Remediation

Job Description Summary

Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers. Maintains accurate records and documentation on service tickets. Completes service documentation as required. Interface and work closely with advanced support specialists as required. Three to five years of service experience in the troubleshooting and repair of electronic systems, preferred.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

This position has an anticipated end date of 09/30/2028. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will be terminated, and you will not be eligible for severance per Company policy or plan.

We are seeking a detail-oriented Field Action Remediation Specialist to implement remote software and firmware deployments, configure devices in RSS, and perform other remediation activities. This role requires deep technical skills, excellent customer service abilities, and meticulous documentation practices in an FDA-regulated environment.

This is a remote role with overnight hours to support our customers based primarily in the US who require downtime to occur didates should be comfortable working between 10pm and 6am local time. Minimal weekend/holiday work.

• Complete field action remediation through remote software/firmware deployment
• Configure devices in RSS and perform other remote remediation activities
• Maintain accurate records and complete service documentation for all tickets
• Collaborate with advanced support specialists as needed
• Build effective working relationships across functions and locations
• Deliver high-quality work while adhering to strict quality standards
• Communicate effectively with customers, building rapport and addressing their needs
• Maintain reporting tools and metric tracking systems with current data
• Develop and update process documentation
• Identify workflow improvements and eliminate non-value-added tasks
• Assist in developing processes and procedures to support department strategies
• Help draft knowledge articles and job aids
• Potentially assist in training peers

• Self-awareness and emotional intelligence in workplace interactions
• Adaptability in diverse environments
• Self-starter with curiosity and initiative
• Problem solver comfortable working in a dynamic, fast paced environment
• Commitment to broadening skills and supporting organizational capabilities
• Ability to follow procedures in an FDA-regulated environment

• High School Diploma (minimum education requirement)
• 2-3 years of proven applied experience
• Computer Science, Technology, Healthcare-related education or equivalent work experience
• Proficiency in English (reading, writing, speaking)
• Deep technical orientation with experience deploying proprietary and standard applications
• Experience with Windows operating systems, Active Directory, and domain security
• Analytical skills for logical troubleshooting of technical problems
• Ability to work independently, manage multiple tasks, and prioritize effectively
• Problem solver comfortable working in a dynamic, fast paced environment
• Diligent with thorough follow-up capabilities
• Goal and action-oriented mentality

• 3-5 years of service experience in troubleshooting and repair of electronic systems
• Knowledge of…