Senior Site Reliability Engineer - Federal - 3rd Shift

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Please Note:

This position will include supporting our US Public Sector customers.

“This position requires passing a Service Now background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Federal SRE Team has 3 shifts that provide 24x7 production support for our Government Community Cloud infrastructure.

Below are some highlights.

• No on‑call rotation
• Shift Bonuses for 2nd and 3rd shifts
• 4 Day Work week
• This is a 3rd shift position and has a 10‑hour 4‑day work week, Sunday - Wednesday with working shift hours from 11 p.m.
  
  - 10 a.m. PT.

The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the Service Now infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.

To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.

• Have a passion for Dev Ops, Automation and Scripting?
• Know Linux systems in depth?
• Have software development background?
• Understand Observability and Monitoring?
• Have Experience with Cloud technologies – Azure, AWS?
• Write code to automate repetitive tasks?
• Smile when you trouble shoot and solve an issue in London from your laptop in San Diego?
• Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering?

Answer 'yes' to these questions and you are in the front row for a position as SRE  ahead, hit the Apply button and let's have a chat about your skills and experiences.

Now that we have set the pace, keep reading if you want to understand more about Service Now as a company and the SRE role.

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Drive monitoring and automation initiatives

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Typically requires a Bachelor's degree and a minimum of 4+ years of related experience; or an advanced degree with 2+ years of related experience; or equivalent work experience.
• Deep knowledge of Linux systems
• 2+ years of experience with Dev Ops automation, CI/CD pipeline and agile methodologies
• 2+ years of experience with Cloud technologies, preferably Azure
• 2+ years…