Sr. Business Systems and Process Analyst

Job Description Summary

The Sr. Business Systems and Process Analyst will play a critical role in optimizing business processes and systems within BD Global Supply Chain. This individual will act as a key liaison between business stakeholders and technical teams, translating business needs into effective system requirements and driving process improvements to enhance operational efficiency and achieve strategic objectives.

We are the makers of possible.

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

• Lead the analysis, design, and documentation of complex business processes and system requirements across various departments within BD.
• Ensure daily support of SAP systems operations for Supply Chain functionalities affecting the TJ EMI Plant, Distribution facilities, and cross-functional systems to ensure business continuity. Support all MMS Global ERP systems to allow MMS functions and processes to operate within compliance standards.
• Have existing experience in SAP; some SAP configuration understanding is preferred. A good foundation of SAP Master Data understanding is important.
• Understanding of Demand Planning, Materials Management, and Logistics systems; understanding of Quality systems and some knowledge and experience interacting with IT processes are beneficial.
• Daily activity could include troubleshooting system issues, identifying and differentiating process from system problems. Support SAP data maintenance or error investigation as required by daily needs directed by Plant Management and Systems Team Management.
• Systemic issues will be presented to the systems team for change or enhancement determination.
• Serve as process integration key POC for new development as assigned. Ensure a high sense of urgency for error resolution to maintain internal and external customer satisfaction.
• Collaborate closely with business stakeholders to understand their challenges, identify opportunities for improvement, and define clear, concise, and measurable business requirements.
• Translate business requirements into functional and technical specifications for system development, enhancements, and integrations.
• Conduct in-depth research and analysis of existing systems and processes, identifying gaps, inefficiencies, and areas for optimization.
• Facilitate workshops, interviews, and other elicitation techniques to gather comprehensive requirements and validate solutions with stakeholders.
• Develop and maintain process maps, flowcharts, use cases, and other documentation to ensure clear understanding and alignment across teams.
• Partner with IT teams during system design, development, testing, and deployment phases, ensuring solutions meet business needs and quality standards.
• Lead and participate in user acceptance testing (UAT), defect management, and post-implementation support activities.
• Provide training and support to end-users on new systems and processes, ensuring successful adoption and utilization.
• Act as a subject matter expert for assigned business areas and systems, providing guidance and recommendations on best practices.
• Contribute to project planning, risk management, and change management activities.
• Continuously monitor and evaluate the effectiveness of implemented solutions and processes, recommending further improvements.

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• Minimum of 7 years of progressive experience as a Business Systems Analyst, Process Analyst, or similar role, preferably within a multinational…