IT Desktop Analyst

We are seeking a dedicated IT Desktop Analyst to join our company. You will collaborate with other information technology professionals to implement and maintain computing, network, and infrastructure assets for our client end users.

• Install and support desktop, printer, and network hardware.
• Set up and install new computing hardware.
• Use remote access software, such as Teams, to install pre-approved software and support end-user issues.
• Provide phone and internet chat-based technical support for our client end users.
• Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and remotely.
• QA device repairs and software installations based on our documented procedures.
• Configure and maintain asset documentation and logs of machine issues, errors, and repairs.
• Create, update, and enhance Wiki documentation.
• Perform system, network, and device monitoring.

• Associates degree or higher in an IT-related field such as computer science, technical support, and information technology
• Proficiency in programs such as Active Directory, Microsoft Power Shell, and Microsoft Office Suite
• Excellent written and verbal communication skills
• Minimum of two year's experience in computer networks solutions, operating systems, or other IT-related positions
• Strong analytical and problem-solving skills
• Time management and organizational skills
• Familiarity with HTML and command-line preferred
• Knowledge of basic HIPAA compliance requirements
• A CompTIA A+ certification for computer technology - Not required.

• A market-leading bonus structure based on establishing qualified leads.
• HSA, FSA, and Commuter Plans
• Variety of voluntary benefits offered
• Company Paid Life Insurance and Short Term Disability
• 401K Match Vacation time, Floating Holidays and Sick Time Offered