Senior Manager | Source Code Security | DevSecOps Team

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Please Note:
This role has an in office requirement. Please see below BEFORE APPLYING. Thank you.

This role also requires a minimum of 2 days per week in any of the Service Now United States Office Location. Ideally San Diego, CA – Santa Clara, CA - Chicago, IL – Kirkland, WA

If you cannot meet these requirements, please do not apply. Thank you.

The Service Now Security Organization (SSO):

The Service Now Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

Role:

As a Source Code Security Senior Manager, you’ll be responsible for supervising a team that builds, operates, and integrates our source code security services into Service Now’s core development processes. Your mission is to provide the best developer experience, providing critical vulnerability information for all our product’s source code, infrastructure as code, and internal application source code.

Additionally, you will lead our credential detection, code search, and DAST programs. You’ll work closely with our Product Owner, peer organizations in Security and Product Development to set cross functional OKRs, coordinate, monitor, report on these deliverables, and grow a highly talented team. You’ll work with peer Dev Sec Ops  teams as well as other Product Security functions Global Security Testing, Research, Product Security Incident Response, and Secure Software Development to understand opportunities for infrastructure workflow automation.

What you get to do in this role:

• Manage/Develop a team (8-10 engineers) of Software Engineers in Security with a passion for building the best developer experience for our security services.

• Manage new managers as team continues to grow.

• Develop formal team processes, metrics, reporting, and drive adoption of services

• Set quarterly goals (OKRs) with the team.

• Coordinate, monitor, and report on key results for the team and the Service Now Security Organization.

• Coach for teams for growth and performance.

• Identify, communicate, and recommend best practices for Source Code Security across multiple domains (Platform, Store Apps, Shared Services, Internal Apps).

• Partner with and lead technical discussions with the other engineering teams.

• Collaborate with team on day-to-day activities, prioritize and drive to deadlines.

• Work closely with product management, design, support, development, and other security teams to deliver high-quality solutions.

• Be comfortable and use critical thinking to solve ambiguous problems.

To be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• 10 to 15+ years of experience leading a development team with emphasis on internal service development and integration at scale (8k+engineers), quality processes, delivery, operations, and support.

• 2+ years experience with source code security risk and mitigation strategies

• Strong verbal communication skills and demonstrated ability to partner with and influence teams across the company to deliver high impact outcomes

• Plans to ensure critical…