Customer Strategist - Financial Services

Position: Customer Growth Strategist - Financial Services
Job Description

We Are

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

Visit us at:

Role Purpose

* Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions.

Key Responsibilities

* Conduct research and analysis on customer needs, market trends, and competitive activity.

* Execute rapid testing protocols with real and synthetic customers to validate concepts.

* Synthesize findings into actionable recommendations for prioritization and launch.

* Collaborate with design, product, and marketing functions to shape propositions.

* Assist in building business cases for high-priority growth opportunities.

What Success Looks Like

* Producing insight and recommendations that directly shape client growth decisions.

* Effectively applying proprietary methods to accelerate and de-risk validation.

* Building skills in structured problem-solving and client engagement.

Qualification

Basic Qualifications:

* 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry.

Preferred Qualifications:

* Demonstrated consulting experience with client-facing delivery.

* MBA or relevant innovation program experience a plus.

* Strong research and analysis skills.

* Exposure to concept testing, prototyping, or agile product/service development.

* Excellent communication and collaboration skills.

* Understanding of AI/ GenAI

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We accept applications on an on-going basis and there is no fixed Final date to receive applications.

Information on benefits is here.

Role Location Annual Salary Range

California $63,800 to $196,000

Cleveland $59,100 to $156,800

Colorado $63,800 to $169,300

District of Columbia $68,000 to $180,300

Illinois $59,100 to $169,300

Maryland $63,800 to $169,300

Massachusetts $63,800 to $180,300

Minnesota $63,800 to $169,300

New York/New Jersey $59,100 to $196,000

Washington $68,000 to $180,300

Locations