Senior IT Business Systems Analyst, Medical Affairs

Senior IT Business Systems Analyst, Medical Affairs page is loaded## Senior IT Business Systems Analyst, Medical Affairslocations:
San Diego, CA, United Statestime type:
Full time posted on:
Posted Todayjob requisition :
JR 046641

Global Technology Solutions (GTS) at Res Med is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across Res Med. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Res Med Global Technology Solutions (GTS) team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We’re looking for a detail-oriented and proactive Senior Business Analyst to join our Global Revenue & Customer Support Solutions team. In this role, you’ll own the end-to-end lifecycle of user stories — from gathering requirements and defining acceptance criteria to supporting production deployment.

You’ll work cross-functionally with users, solution architects, and development teams to drive impactful solutions that support business operations.
** Let’s talk about Responsibilities :*
* * Collaborate with Medical Affairs stakeholders to understand business objectives, challenges, and opportunities.
* Conduct thorough analysis of current-state processes and identify areas for digital enablement and improvement.
* Elicit, document, and validate detailed unctional, non funcitonal and technical documentation including business requirements documents (BRDs), functional specs, user stories, acceptence critiera, workflows, and data models.
* Partner with developers, administrators, architects and cross functional IT teams to ensure high-quality solutions are delivered on time.
* Identify opportunities to improve workflows, enhance system usability, and optimize business process through technology
* Ensure system documentation, system process mapping, and change management practices are maintained.
* Facilitate user acceptance testing with identified users and obtain sign off for implementation.
* Provide training, demo, guidance, and support to business users on system capabilities, features and enhancements.
* Provide post implementation support and ensure prompt resolution of reported issues.
* Ability to partner with cross-functional teams across multiple different time zones.
* Manage end-to-end lifecycle of stories, including planning, execution, testing, deployment and post deployment support.
* Facilitate project meetings, identify risks and dependencies, and develop mitigation strategies and communication plans.
* Monitor key performance indicators (KPIs) and metrics to evaluate solution effectiveness and ensure alignment with business objectives.
* Maintain CRM and other system integrity, data quality, and performance through adherence to best practices and governance frameworks.
** Let’s talk about Qualifications,

Skills and Experience:

*
* Required:

* Bachelor’s or Master’s degree in Information Technology, Computer Science, Life Sciences, or a related field.
* 8+ years of experience as an IT Business Analyst, with demonstrated experience supporting Medical Affairs, Clinical, or Life Sciences domains.
* Strong understanding of Medical Affairs processes such as medical information management, scientific exchange, investigator-initiated studies, congress management, and compliance.
* Strong business acumen with customer first mindset.
* Strong analytical and problem-solving skills, with a keen attention to detail.
* Excellent communication skills
* Work effectively in a remote setting, collaborating with remote and global team members across multiple time zones to ensure seamless coordination and communication throughout the project lifecycle.

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