Director, Portfolio Management - Information Systems

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing, and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-enabled automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate Service Now’s journey to become the defining enterprise software company of the 21st century.

And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in Service Now Digital Technology, you work for them.

Come join the Digital Technology IT Portfolio Management Office (PMO) team and work with a talented group of portfolio strategists responsible for driving – through best-in-class portfolio, product, and program management – enterprise initiatives that enable Service Now Sales, Marketing, Services, and Channel businesses with advanced technology and analytics. As a member of the DT PMO team, you will shepherd the delivery of some of the most innovative and cutting-edge strategies, technologies, and products to market.

We are truly a team, supporting each other and celebrating our successes!

This position reports to the VP, Portfolio Management Office

• Partner with the portfolio executive and senior leadership to shape DT strategy through proactive counsel on transformative initiatives, organizational change, and enterprise-wide initiatives (e.g., products, transformation programs).

• Drive strategic alignment across portfolios by translating business objectives into actionable roadmaps, facilitating cross-functional decision-making, and ensuring initiatives advance the company's AI-first transformation as well as APEX and DT strategic priorities.

• Lead orchestration of mission-critical portfolio initiatives that span organizational boundaries, mobilizing cross-functional teams across PMO and DT to deliver measurable business outcomes.

• Develop executive-grade strategic narratives that synthesize complex technical and business information into clear, actionable executive narratives that drive alignment and decision velocity.

• Architect portfolio investment strategy in partnership with PMO leadership and business operations, establishing governance frameworks that maximize business value and ROI across the capital planning lifecycle.

• Provide enterprise-level guidance on resource allocation, capacity planning, and portfolio balancing to ensure strategic initiatives receive appropriate funding and talent alignment.

• Define and institutionalize portfolio, product, and program management operating models that drive consistency, scalability, and excellence across the organization.

• Establish governance structures, decision rights, and best practices that enable autonomous execution while maintaining strategic coherence and risk management discipline.

• Design and operationalize performance measurement systems using OKRs, KPIs, and business metrics that provide leading indicators of strategic progress.

• Enable data-informed decision-making through executive dashboards, trend analysis, and insights that connect portfolio activities to enterprise outcomes and Customer Zero impact.

• Anticipate and manage portfolio-level risks, dependencies, and…