Laboratory Systems Support Engineer

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This role is for a Laboratory Systems Support Engineer on a contract basis in San Diego, CA. Key skills include laboratory IT systems maintenance, Service Now familiarity, and regulatory compliance. A degree in Computer Science or a related field is required.

Job Type: Contract |

Location:

San Diego, CA (Onsite)

• Active maintenance of all laboratory systems to constantly improve security and overall stability of the global laboratory environment.
• Pro‑active support of all business needs in the labs by designing, implementing, and maintaining innovative technologies.
• Strong reporting of all requests, incidents, and problems using Service Now ticketing.
• Support customers to provide optimum solutions for data handling (e.g., data archiving) while considering regulatory compliance and data security and integrity.
• Installation and maintenance of laboratory‑specific PCs, peripherals, network connections, and communication devices.
• Support and maintain system imaging, system monitoring, and firewall management.
• Fulfill service ownership responsibilities within assigned service towers.
• Actively support the implementation of the RLS service structure.
• Contribute to the creation and maintenance of required service components and documentation.
• Monitor the performance of services and continuously improve corresponding processes.
• Maintain continuous inventories for hardware, software, and network.
• Build and maintain strong relationships with customers, business partners, and service units, as well as the global RLS (Regional Lab Support) team.
• Support the management of Informatics Operations, Technical Operations, and Laboratory Informatics Systems & Support in pRED Operations.

• Excellent communication skills for interacting with stakeholders, business representatives, and scientific users.
• Act as an interface between S&R Informatics and the business, representing business needs and voice of the customer.
• Comprehensive understanding of business and technology in the science and research domain.
• Up‑to‑date knowledge of industry standards in cloud computing, storage, and networks.
• Strong understanding of ITSM best practices and the Agile framework.
• Knowledge of laboratory systems, including PCs, peripherals, and network connections.
• Problem‑solving skills for innovative IT solutions.
• Commitment to service ownership and continuous improvement.
• Organizational skills for maintaining hardware, software, and network inventories.
• Application management.
• Capacity to act as a trusted partner, stewarding S&R vision and Roche values.
• Ability to manage multiple projects and priorities simultaneously.
• Strong analytical skills and attention to detail.

• Degree in Computer Science, Information Technology, or a related field (M.Sc. desired).
• Experience in laboratory IT systems maintenance and support.
• Proven track record in stakeholder management.
• Familiarity with Service Now.
• Relevant industry certifications (e.g., ITILv3, CompTIA Network+, SAFe Agile) are a plus.
• Experience with regulatory compliance in a laboratory environment.
• Knowledge of data privacy and security best practices.