Principal Outbound Product Manager App Engine

Overview

Job Description

We are seeking an experienced Outbound Product Manager to drive go-to-market (GTM) strategy, sales enablement, and customer/partner engagement for core App Engine products. These solutions help our customers unlock the full power of the Service Now AI Platform through developer focused products like Service Now Studio and admin oriented offerings like App Engine Management Center that simplify and streamline governance and software development lifecycle activities.

You will be responsible for leading GTM Strategy, supporting the definition and execution of launch plans for new App Engine products & features, and collaborating with inbound PM, marketing, and sales teams. You will act as a trusted advisor to customers and partners, guiding them through product journeys and gathering feedback to inform roadmap decisions.

To support our internal stakeholders, specifically sales teams, you will develop technical content and enablement materials that articulate the differentiating value of App Engine and Generative AI offerings. As you bring new products and capabilities to market, you’ll partner with pricing strategy and operations teams to optimize product packaging and pricing for market adoption.

This role involves extensive cross-functional collaboration, requiring in-depth engagement with technical sellers, customer outcomes, product success, training, and certification teams to ensure alignment and execution.

You will serve as subject matter expert for your products, providing thought leadership internally and externally and representing App Engine in strategic customer conversations, industry events, and internal forums to amplify product awareness.

• Develop a deep understanding of our App Engine products, including use cases, gains, pains, and success outcomes
• Support high profile customers as they adopt Service Now’s latest App Engine capabilities
• Represent the voice of the customer to influence product quality and roadmap direction
• Attain a high level of technical acumen with Service Now’s GenAI capabilities
• Lead early access initatives to validate forthcoming product capabilities
• Develop high-quality technical enablement content that describes the differentiating value of product innovation with App Engine products and facilitates adoption at scale
• Solicit ongoing Voice of Customer (VOC), along with partner, field, support, and BUs’ feedback on product roadmap to inform product strategy, identify candidates for customer programs and references
• Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners
• Own community presence and adoption oriented content for the solutions
• Become a trusted resource to promote the Service Now vision with industry influencers, strategic partners, and analyst firms
• Lead and influence cross-functional teams to accomplish our goals

To succeed in this role you have:

• A minimum of 8 years of related experience; MBA with 6 years of related customer-facing experience in product management, presales consulting, technical business development, or management consulting at an enterprise software company or SaaS company (preferred)
• 5+ years of experience in application development on the Service Now platform
• Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation.
• Strong bias towards action, and a sense of urgency to “win” in the market.
• Experience operating in an ambitious environment and driving the adoption of new and emerging products
• Consistent track record of working cross-functionally to deliver business impact
• Demonstrated customer obsession in engagements
• Demonstrated consistent ability to drive both strategy and results.
• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners.
• Strong networking and influencing skills; able to drive extended and virtual teams
• Outstanding written and oral communication skills.
• Experience in…