IT Associate

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve.

This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

The Site Services Leader (SSL) is responsible for the delivery, coordination, and optimization of infrastructure services across assigned sites. Working in close partnership with functional IT and local business leadership, this role coordinates business partners and service providers to ensure reliable, high-quality service delivery aligned with global, regional, and local priorities. The SSL partners closely with local business functions, administrative teams, functional IT teams, and external service providers to ensure services are delivered effectively and continuously improved.

Success in the role depends on collaboration and influence rather than direct authority over all site technology. Depending on assignment, the role may also provide remote support to additional sites, affiliates, or distribution locations.

• Service Delivery & Operations Lead execution of infrastructure service delivery aligned with global, regional, and local plans
• Ensure services are delivered on time, within budget, and meeting defined SLA and KPI expectations
• Act as the primary escalation point for site-level service issues and major incidents
• Monitor service performance, demand, and usage; drive improvements as needed
• Service Tower Coordination Coordinate delivery of site infrastructure services, including:
  Workforce Productivity Services (Windows, macOS, iOS, print, meeting technology), Network and Telecom Services, Hosting / Cloud and Server Platform Services
• Service Management & Supplier Optimization Partner with global and regional service towers to ensure effective service delivery
• Ensure consistent execution of standard processes across teams and providers
• Vendor & Resource Management Provide oversight of onsite and remote external service providers and contract resources
• Ensure vendor performance aligns with business needs and service expectations
• Coordinate resources across multiple sites as required
• Business Engagement & Alignment Build strong relationships with business stakeholders across the site’s functional and administrative areas
• Represent local business needs to global and regional Digital Core teams
• Act as a trusted advisor to site leadership on IT-related needs and opportunities
• Gather feedback to drive continuous service improvements
• Continuous Improvement & Strategy Drive initiatives to improve service quality, efficiency, and end-user experience
• Identify service gaps, risks, and improvement opportunities and lead corrective actions
• Contribute to site-level planning aligned with Digital Core strategies
• Compliance, Risk & Security Ensure adherence to local, regional, and global standards and processes
• Partner with Protect Lilly, Lilly's information security organization, to maintain strong data protection and information security practices
• Support the regulatory and quality requirements applicable to the site’s operating environment
• Communication & Change Leadership Lead coordination across global, regional, and local IT teams
• Support adoption of new services, tools, and processes
• Provide strong IT presence and…