Senior Hivemind Support Engineer — Customer Sustainment
Listed on 2026-10-11
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IT/Tech
Technical Support, Systems Engineer, IT Support
Shield AI in San Diego, California is seeking a Senior Customer Sustainment Engineer to own Tier 1 support, contribute to Tier 2 investigations, and help sustain Hivemind systems after customers receive them.
You will gather mission impact, software version, configuration, logs, and telemetry; reproduce complex failures in lab or test environments; and provide clear updates, workable workarounds, and escalation packages to engineering while ensuring documentation and knowledge bases improve over
We are seeking a motivated Senior Hivemind Support Engineer — Customer Sustainment to join Shield in San Diego, CA, United States.
This position is for the Senior Hivemind Support Engineer — Customer Sustainment role at Shield.
Consider building your career as a Senior Hivemind Support Engineer — Customer Sustainment at Shield.
The Senior Hivemind Support Engineer — Customer Sustainment position in the IT & Technology field is open for applications.
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