Procurement Product & Operations Specialist

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today.

We strive to make both our internal and external communities better everyday!

PURPOSE OF THE JOB

The Procurement Product & Operations Specialist plays a key role in driving the successful development and delivery of innovative products that meet the needs of the department and align with the company’s strategic goals. This role acts as the bridge between business stakeholders, development teams and end-users, ensuring clear communication and effective prioritization of features and enhancements throughout the product lifecycle.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Drives organizational goals and maximizes the value of the PVMS Technology.

• Defines and communicates the continuous refinement of the PVMS technology vision and growth opportunities so that the highest possible value is leveraged; ensures users have effective and efficient access to relevant information.

• Reviews current manual processes within PVMS and identifies ways to transition these processes to the PVMS technology platforms.

• Participates in the review of all PVMS project, process and technology support requests and/or improvements to systems, ensuring both process and system requirements are fully identified, evaluated, tested, implemented and aligned with PVMS strategic priorities.

• Works closely with leaders and IT to ensure the successful execution of the product roadmap.

• Leads orchestration of key sourcing and third-party risk processes to ensure consistency in identification, prioritization and execution of delivery.

• Oversees technical requirements specific to application configuration.

• Recognizes the opportunities current technology provides and assesses its impact on business practices. This includes leading the understanding of processes, documenting gaps and recommending ways to use the current technology while providing suggestions of new technology and workflows.

• Accountable for each stage of the development process and the final product, evaluating progress and performance at each iteration and collaborates on the decision to move on to the next steps.

• Oversees the data analytics and reporting functionalities and capabilities, ensuring information required to make decisions is available and easily accessible.

• Anticipates product’s future needs by maintaining user personas and journey maps.

• Owns and drives user-centric product outcomes collaboratively with business and IT leadership.

Fosters effective procurement operations, infrastructure and leads continuous improvement to ensure alignment with company initiatives.

• Achieves baseline cycle times and performs retrospectives to ensure continuous improvement and iterative improvement of process and/or technology.

• Assess current practices and recommends continuous improvement processes/products based on data analysis and best practices to achieve targeted…