IT Help Desk Lead - SLA & Support Champion
Listed on 2026-10-17
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Cal Coast Credit Union is seeking a Help Desk Lead to supervise IT support for employees across multiple locations. You will manage incident triage, SLA adherence, and service quality while guiding the Help Desk team in delivering timely, accurate resolutions.
The role requires hands-on support, reporting on performance metrics, and collaboration with IT leadership to optimize processes and training for end users. Strong communication and leadership are essential.
The IT Help Desk Lead - SLA & Support Champion position in the Management & Operations, IT & Technology field is open for applications.
The advertised compensation is 44.000 - 55.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the IT Help Desk Lead - SLA & Support Champion role in the description above.
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