Information Technology Technician

Reporting to: Sr. Director of Informatics

Employment: Part-time, 30 hrs./week, with potential for full-time hours based on organizational needs.

Compensation range: $25.00 - $28.00 per hour

(Compensation may vary based on related skills, experience, and relevant key attributes)

Though n-Lorem is pioneering a novel non-profit model, to provide personalized experimental ASO treatments for free, for life to patients with the rarest of mutations (nano-rare), we are functionally a biotechnology company. We have a large and growing portfolio of ASO medicine discovery programs, ASO medicines in development and multiple clinical programs.

With a seasoned leadership team and strategic partnerships, the n-Lorem Foundation provides the framework, funds and access for nano-rare patients who are amenable to our technology to receive personalized ASO medicines for free, for life. We hope that you will consider joining us as we strive to change the world, one nano-rare patient at a time.

If you are an IT professional with entry-level IT Technician experience and would like to join a cohesive, experienced team committed to the belief that we can change the world one patient, one family at a time, we may have a position for you.

n-Lorem is seeking a dependable, service-oriented entry-level IT Technician to provide onsite technology support for staff across the foundation. This part-time role is ideal for someone early in their IT career who enjoys solving problems, helping people, and learning in a hands-on office environment. The IT Technician will assist with computer setup and deployment, day-to-day technical support, meeting room technology, new hire onboarding, employee separation support, and accurate tracking of assigned equipment and support activities.

This position will be the onsite contact for the organizations technical support, answering incoming phone calls, emails and maintaining system backup, with understanding, compassion and a sense of urgency. The role reports to and works collaboratively with the Sr. Director of Informatics to ensure the organization's technology systems remain secure, reliable, and effective. The IT Technician must build positive internal and external relationships.

• Assist with onsite computer configurations, deployments, and technical support for staff across the foundation.
• Provide responsive day-to-day support for computers, peripherals, software, printers, and basic network connectivity issues.
• Document support requests, troubleshooting steps, equipment assignments, and completed work clearly and accurately.
• Escalate complex technical issues to the appropriate internal or external IT support resources.
• Represent the IT function with professionalism, patience, and a helpful approach when supporting staff and visitors.

• Set up, configure, and troubleshoot workstations, laptops, monitors, docking stations, phones, printers, and related office technology.
• Ensure equipment is properly inventoried, tagged, and documented.
• Manage the issuing, tracking, and return of flash drives and related removable media.
• Maintain clean and organized technology storage and inventory areas.
• Provide computer technical support and basic technology training during new hire orientation.
• Prepare computers, accounts, applications, and access permissions.
• Conduct new hire technology orientation and training.
• Assist with employee equipment return, coordinating access changes, and preparing devices for reassignment.
• Maintain onboarding and offboarding checklists and documentation.
• Partner with Human Resources and department managers to ensure timely provisioning and deprovisioning of technologyresources.
• Provide cross-foundational support for conference rooms, meeting technology, and audiovisual equipment.
• Assist with meeting setup, testing, troubleshooting, and facilitation.
• Train staff on meeting room technology and collaboration tools.
• Ensure meeting rooms remain operational and technology-ready.

• U.S. work authorization required; visa sponsorship is not available.
• Entry-level technical knowledge of Windows computers, Microsoft Office, common business applications, and peripheral devices.
• Strong customer service skills with the ability to explain technical information clearly, patiently, and professionally.
• Curiosity and willingness to learn new systems, follow established procedures, and ask questions…