Product Business Support Specialist

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today.

We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

The purpose of the Product Business Support Specialist is to partner cross functionally in the execution of insurance product design, implementation, and project management. This role will facilitate effective planning and execution of product business solutions that align to overall department and company strategy. This role will serve as a liaison between business and technology subject matter experts to coordinate and implement projects and solutions to meet business needs.

Provides project management for product business solutions, from end-to-end, to ensure that project objectives are met.

• Partners with business leaders and executives to identify gaps in processes, write requirements and define project roadmap(s) aligned with company strategy.

• Elicits, analyzes, and documents detailed business solutions that arise from changes across multiple teams and systems.

• Works with business partners to plan and convert project roadmap(s) into phases and work streams.

• Gathers rates, rules, and forms requirements (proprietary or ISO based) from Product and Actuarial teams and coordinates with IT and Underwriting (UW) implementation liaison(s) as needed to align regulatory filings and effective dates across multiple systems.

• Coordinates updated requirements as filing objections may change rates, rules, or forms implementation.

• Works with business and technical subject matter experts to track dependencies and gaps in processes and clearly define and document solutions.

• Works with participating business and technical teams to ensure proper resource allocation to achieve the successful outcome of product business solutions.

• Creates touch points and provides updates to stakeholders regarding project objectives, schedule, status, conflicts, and dependencies.

• Pro-actively monitors project activities, resource constraints, and working team progress. Communicates with IT and other partners any issues that require attention.

• Coordinates test case documentation with UW and Product and logs test case results.

• Ensures test errors are reported with appropriate documentation to IT partners.

• Follows up with IT for timing and resource availability for testing fixes with business subject matter experts.

• Provides support for UAT and test defect resolution. Coordinates and documents test cases and results to ensure accurate and timely reporting and re-testing of issues.

• Participates in coordinating the deployment and implementation of business solutions for product changes as they relate to rates, rules, and forms.

• Partners with PMO, IT, and Underwriting in planning and execution to align deployment deliverables.

• Communicate with LOB partners to resolve and align expectations where there are shared system impacts.

• Fast tracks progress of internal development work and provides support for feature enhancements, including documentation, and project management.

• Provides ongoing production support, including responding to user issues, collaborating with technical teams to analyze and resolve reported issues.

• Assigns, documents, and tracks business issues as they evolve through the entire implementation life cycle, ensuring resolution. Escalates…