Senior Site Reliability Engineer

Kody is seeking a Senior Site Reliability Engineer (8+ years of experience) to drive the reliability, availability, scalability, and operational excellence of our global payment platform. Based in Shenzhen, you will take end-to-end ownership of production observability, incident response, service-level management, and cloud infrastructure reliability across mission-critical payment processing systems operating across Europe, Asia, and North America.

Participate in a follow-the-sun production on-call rotation as a senior incident responder. Lead incident management during SEV1/SEV2 events to optimize MTTR and operational effectiveness.

Diagnose, triage, mitigate, and coordinate the resolution of complex production incidents across payment services, Kubernetes platforms, databases, messaging systems, and cloud infrastructure.

Define, implement, and maintain SLOs, SLIs, error budgets, alerting standards, and operational readiness processes across distributed services.

Drive systemic reliability improvements through infrastructure automation, observability enhancement, capacity planning, performance tuning, and post-incident root-cause analysis (RCA).

Partner with global engineering teams to strengthen architectural resilience, security posture, and operational maturity in PCI-DSS-regulated payment environments.

Mentor junior engineers, eliminate operational toil through automation, and influence engineering teams to adopt resilience-by-design practices.

8+ years of hands-on experience in Site Reliability Engineering, Platform Engineering, Dev Ops, or Cloud Infrastructure roles supporting high-availability, mission-critical production systems.

Strong expertise in AWS, Kubernetes (EKS), Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and modern observability platforms (e.g., Datadog, Prometheus, Grafana).

Deep understanding of distributed systems architecture, high availability, disaster recovery, capacity planning, and microservices orchestration.

Proven track record operating in payment, banking, fintech, or other highly regulated environments with strict PCI-DSS, security, and uptime standards.

Deep knowledge of core SRE principles, including SLO/SLI design, error budget management, alert governance, and toil reduction.

Based in Hong Kong or Shenzhen. Excellent command of English (written and spoken) to lead cross-functional incident responses and collaborate seamlessly with global teams.

Demonstrates strong end-to-end accountability for service reliability and customer impact under high pressure.

Applies a systematic and data-driven approach to troubleshooting, telemetry analysis, and incident resolution in complex distributed environments.

Proven ability to command cross-functional incident response efforts, align stakeholders, and maintain clear communication during critical outages.

Champions a blameless post-incident culture, operational readiness, continuous learning, and technical mentorship.

A dynamic and innovative team Collaborative, inclusive working environment where your contributions are recognized