IT Help Desk II; Hybrid

Here at Community Housing Works, we know the dedicated work of our staff makes it possible to achieve our mission and our vision of "We Build Futures." We honor that by providing our staff the resources and support to thrive, grow and develop professionally as they also "Build Futures" for themselves. Our teams have expressed passion, grit, and a shared commitment to transformational change.

Through our work we are changing lives. Joining CHW will change yours.

CHW offers employees generous benefits, including:

• Medical, Dental, and Vision plans
• 401(k) with company matching contributions
• Responsible Time Off (RTO)
• 12 paid holidays for all staff
• Opportunities for professional development
• Life, short-term disability, and long-term disability insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Free gym access
• Opportunities for paid time for volunteering
• Premium access to the Calm app

CHW understands that our team members are whole people with identities outside of work. We aim to support the whole person while appreciating the work they do for us.

Flexible work place that enables team members to integrate work and life

Responsible time off (RTO) policy where all employees have the flexibility to take time off as needed

Opportunity for paid volunteer time where team members are encouraged to dedicate some work hours to assisting their communities

Company-wide events that provide space and time during work hours for employees to connect

Internal programs that work to foster mutual respect, caring & appreciation with a sense of belonging for all

Position:IT Help Desk II (Hybrid)

Location: San Diego, CA

Job :224

# of Openings:1

The IT Support Specialist provides end-to-end technical support, device provisioning, endpoint & productivity systems administration across the corporate user base and remote property locations. This role ensures secure, reliable user operations while maintaining system health, device compliance, and problem/service request resolution. Carries some administrative responsibilities for IT management platforms, networks/wifi, and cybersecurity.

Role & Responsibilities:

• Deliver Tier 1 and Tier 2 technical support for corporate and remote site staff across chat, email, phone, and ticketing channels, meeting defined SLAs.
• Ability to travel up to 25% of the time to CHW communities for IT support, break-fix, and maintenance
• Create and update knowledgebase articles, self-service guides, and internal IT documentation to streamline issue resolution
• Manage end-to-end device life cycles via device management platforms, automated deployment, and patch enforcement across laptops, mobile devices, and peripherals
• Maintain asset tracking within asset mgmt. systems and sync hardware assignments with HRIS workflows during onboarding and offboarding.
• Lead user onboarding IT orientation and offboarding access revocations, ensuring secure asset recovery.
• Administer user access, single sign-on (SSO), multi-factor authentication (MFA), and licensing across cloud identity platforms, productivity suites, and core SaaS applications.
• Manage corporate meeting room technology, dynamic digital displays, and workplace AV systems to ensure they are operational for seamless staff collaboration.
• Addresses basic technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to resolve network connectivity issues
• Basic administration and troubleshooting of IP-based phone system, switches, routers, and access points (Add/Remove users, configure notifications, etc.)
• Participation in projects including hardware, software refresh, inventory, deployment, and patch management
• Work in a team environment with second and third level team members to achieve the goals of the organization
• Participate in infrastructure modernization projects, hardware refresh cadences, and security compliance remediation.

Education and Experience
:

• Three to five years of Computer Systems administration & support in a Windows/Microsoft 365 environment (required)
• Minimum 1-2 years using Mobile Device Management (MDM) platforms (e.g., Intune, Autopilot) for zero-touch provisioning, application deployment, OS patching, and compliance policy enforcement.
• Proven experience managing user accounts, licensing, multi-factor authentication (MFA), and access controls within cloud identity systems (Entra  / Azure AD, Microsoft 365 Admin Center, SaaS tools).
• Direct experience…