Cleaning & Safety Service Ambassador

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Shift Operations Supervisors, Operations Manager & Director of Services

Full-time (40 hours/week), non-exempt (hourly) plus benefits

$29.00 per hour

Saturday – Wednesday (Thursday/Friday off)

3rd Shift: 3:00 PM- 11:30 PM

Downtown San Diego area

Join one of the San Diego Tribune’s 2025 Top Workplaces!

• Set Schedules (have the same 2 days off every week)
• Medical Coverage;
  Dental Coverage;
  Vision Coverage
• Discounted MTS Transit Pass (only $21 per month)
• Earn up to 15 days of Paid Vacation annually
• 5 days of Paid Sick Time annually
• 401K Plan (eligible after 6 months of employment)
• Employee Assistance Program

Under the direction of the Shift Operations Supervisor, Operations Manager (OM), and Director of Services, the Service Ambassador will act as a “Liaison” for the downtown neighborhoods, providing safety and cleaning services within the Clean & Safe 280 block service area in Downtown San Diego. Becoming the eyes and ears for property owners, business owners, and residents, ensuring Downtown is Clean & Safe.

Service Ambassadors will proactively patrol assigned neighborhoods in a vehicle, responding to service requests in person or through the Clean & Safe mobile app. Service Ambassadors will work directly with emergency response personnel, service providers, and local law enforcement daily. While also providing cleaning services along the public right of way, duties include sweeping, trash removal, and doggy bag dispenser refill.

Service Ambassadors will also actively engage with the community in a positive and productive manner, providing top-quality customer service to all visitors and members of the Downtown San Diego community.

• Provide excellent customer service assistance to residents, business owners, tourists, and other patrons navigating the Downtown San Diego area
• Actively patrol downtown neighborhoods regularly, establishing order and presence throughout the Downtown San Diego community
• Check in daily with neighborhood residents, business owners, property owners, and private security
• Compose, maintain, and present detailed reports of incidents and accidents, notating damages, theft, or any other irregular activity
• Investigate and report suspicious activities related to panhandling, public intoxication, loitering, aggressive individuals, nuisance crimes, as well as any suspected criminal activity
• Provide “BOOL’s” reports/information (be on the lookout) based on the needs of each property to the Shift Supervisor.
• Assist Clean Ambassadors with securing areas for cleaning duties during special projects, power washing requests, and block face cleanings.
• Provide directional assistance and walking escort for employees, residents, and visitors as needed
• Clean, maintain, and operate issued equipment, including bikes, vehicles, phones, and radios
• Compile daily statistics using Eponic work logs, recording service requests
• Complete quarterly training and field training under the direction of the Shift Supervisor.
• Real-time reporting and submittal of incident reports, employee accidents, vehicle accidents, and emergency responses.
• Refer outreach services to those in need through the 211-referral process for the DSDP Unhoused Care Team
• Report any trip hazards, day burners, lights out, unattended property or other City of San Diego correspondence via the get it done app or by contacting the Street…