Program Manager - Public Utilities Department Unclassified

Under the general direction of the Deputy Director of the Innovation and Technology Division within the Public Utilities Department (PUD), the Program Manager, Enterprise Programs and Performance provides strategic leadership, organizational oversight, and operational direction for three critical functional areas:
Project Management and Governance, Data Analytics and Reporting, and Enterprise Asset Management.

This position exercises a wide range of leadership and management to ensure effective, efficient, and innovative technology services and solutions are delivered. It is responsible for establishing and maintaining an integrated framework for program and project delivery, enterprise performance measurement, data-driven decision-making, and lifecycle asset management. The Program Manager ensures that enterprise initiatives, technology investments, business processes, and performance reporting are aligned with departmental priorities, regulatory obligations, infrastructure reliability, financial stewardship, and the delivery of safe, reliable, and cost-effective water and wastewater services.

• A bachelor's degree in Information Systems Technology, Business Administration, Public Administration, Engineering, Data Analytics, Project Management, or a related field; and
• At least ten (10) years of progressively responsible professional experience, including project management, contract administration, vendor management, policy and procedure development, business process evaluation, and systems and solutions design and analysis.

The Program Manager, Enterprise Programs and Performance will:

• Establish, lead, and continuously improve an enterprise project and program management framework that supports departmental priorities, operational initiatives, technology implementations, process improvements, and strategic investments.
• Develop and maintain standardized project management policies, procedures, methodologies, templates, reporting requirements, and governance practices.
• Develop executive-level portfolio reporting that communicates project status, financial performance, schedule variances, risks, resource constraints, and measurable business outcomes.
• Manage the team responsible for providing project management oversight for PUD information technology projects and applications.
• Collaborate with PUD staff and the City's Department of Information Technology (DoIT) to promote alignment with ITIL best practices and effective governance of mission-critical and business-critical systems.

• Provide strategic direction for enterprise data analytics, business intelligence, performance reporting, and data integration capabilities that support water and wastewater utility operations.
• Oversee the effective use and continued development of Snowflake as an enterprise data platform, Tableau for analytics and visualization, and Mule Soft for application integration and data exchange.
• Promote data integration and reconciliation across SAP and other departmental systems through appropriate enterprise data architecture, application interfaces, and data management practices.
• Manage the team responsible for departmental data governance, reporting, and the consolidation and effective use of PUD's extensive data resources.
• Establish and maintain processes that enable departmental divisions to report on operational performance and business outcomes using consistent, reliable data.
• Serve as the department's liaison to the City's Chief Data Officer and promote alignment with citywide data governance and reporting initiatives.

• Provide strategic leadership for the department's enterprise asset…