IT Support Technician

INDUS is a 100% employee-owned, customer-focused government services provider with expertise in Engineering, Information Technology, Cybersecurity, Program/Financial Management, Logistics, and Data Analytics. At INDUS, we believe in the value of the INDUS team. Together we deliver exceptional customer service, foster a growth and support-centered work environment, and focus on how we can give back to the communities that we serve. Empowering our employees starts on day one and creates an environment full of innovation and promise.

By offering mentorship and robust Training and Development opportunities, INDUS continues its pursuit to be the Employer of Choice.

The Southern California (SOCAL) Fleet Operational Readiness Division, Code 25, manages the air, surface, submarine, and combat system test and analysis, weapon evaluation, mobile target, tactical exercise analysis, magnetic signature reduction, and range support programs assigned to the Department’s Southern California operations. Code 25 prepares, operates, maintains, and repairs underwater acoustic tracking instrumentation, mobile Anti-Submarine Warfare (ASW) targets MK 30, unmanned underwater vehicles and other ASW targets.

They provide and conduct direct liaison with Southern California Offshore Range Extension (SCORE) and Fleet range users on matters dealing with underwater range scheduling, underwater tracking instrumentation, and technical support services for range/off-range operations. In addition, they perform aircraft, surface ship, and submarine shipboard electronic systems evaluation and radiated noise measurements, analysis, and reporting. They support the Department’s ship test and analysis functions in Southern California.

They operate and maintain the San Clemente Island Underwater Range (SCIUR), Fleet Operational Readiness and Accuracy Check Site (FORACS) and Shipboard Electronics Systems Evaluation Facility (SESEF) ship test ranges in the Southern California area and the Magnetic Silencing Facility (MSF) treatment and measurement facilities.

Reporting to the Program Manager, the IT Support Technician provides technical, operational, and administrative information technology support to Department of Defense (DoD) and Department of the Navy (DON) personnel and organizations. The position supports the operation, maintenance, troubleshooting, configuration, and use of computer systems, hardware, software, networks, databases, and associated information systems. The Computer User Support Specialist provides direct technical assistance to computer users, resolving hardware, software, connectivity, printing, electronic mail, operating system, and application-related issues.

Support is provided in person, by telephone, and through authorized electronic communication and remote-support methods on the San Diego Detachment Support Services contract. This position is located in San Diego, CA.

• Provide direct technical assistance to Government and contractor personnel experiencing computer hardware, software, network, peripheral, application, or operating system issues.
• Diagnose, troubleshoot, and resolve desktop, laptop, workstation, docking station, monitor, printer, peripheral, and other end-user computing equipment problems.
• Install, configure, update, maintain, and troubleshoot approved operating systems, applications, software packages, drivers, and supporting components.
• Assist users with network connectivity, remote access, authentication, account access, electronic mail, printing, shared resources, and other authorized computing services.
• Troubleshoot computer performance, software compatibility, hardware functionality, configuration, and system connectivity issues.
• Coordinate with…