Salesforce Service Cloud Administrator

Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work.

Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first!

We are seeking a Salesforce Administrator to support the management and ongoing optimization of Safeguard Global’s Salesforce Service Cloud platform. Reporting to the Senior Salesforce Administrator, this role will help maintain the day-to-day operations of Service Cloud, support system enhancements, and assist with user requests and troubleshooting. The Salesforce Administrator will work closely with support and operations teams to translate business needs into platform configurations, automation, and reporting capabilities that improve service delivery and operational efficiency.

While the primary focus of this role is Service Cloud, the administrator should maintain a general awareness of Sales Cloud functionality to ensure alignment across the broader Salesforce ecosystem.

This role will also support the adoption of Salesforce AI capabilities, including Agentforce, helping implement automation and intelligent service workflows that enhance support operations and improve the overall customer experience.

• Support the day-to-day administration of Salesforce Service Cloud, ensuring system stability, usability, and performance.
• Work closely with the Senior Salesforce Administrator to implement system enhancements and platform improvements.
• Configure and maintain Salesforce features including custom objects, fields, page layouts, validation rules, and automation flows.
• Assist with user management, including account setup, permissions, and role-based access controls.
• Provide frontline support for Salesforce users by troubleshooting issues and responding to support requests.
• Collaborate with operations and support teams to gather and document business requirements for system enhancements.
• Assist with maintaining data quality and integrity through monitoring, data cleanup, and governance practices.
• Support testing, validation, and deployment of Salesforce updates and new features.
• Assist with the configuration and monitoring of AI-powered capabilities such as Agentforce agents and service automation workflows.
• Collaborate with technical teams to define, test, monitor, and troubleshoot Mule Soft integrations that enable reliable data exchange and workflow synchronization between Salesforce Service Cloud, Jira, Workday, and other business platforms
• Document system configurations, processes, and user guides to support internal knowledge sharing.
• Maintain awareness of Sales Cloud processes and data structures to ensure alignment across the Salesforce platform.

• 3 - 5 years of experience working with Salesforce
• Salesforce Administrator Certification (ADM 201) preferred
• Experience supporting Salesforce Service Cloud environments.
• Professional/Advanced fluency in English (written and verbal).
• Knowledge of day to day workings in AWS Telephony platform for inbound and outbound contact handling
• Working knowledge of Mule Soft integration capabilities, connectors, APIs, authentication, data mapping, and flow monitoring to support integrations between Salesforce Service Cloud and platforms such as Jira and Workday
• Basic familiarity with Sales Cloud concepts and objects to maintain cross-platform awareness.
• Experience configuring Salesforce features such…