Business Systems Analyst

Apply Now Job no: 563400
Work type: Staff
Location: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Position Summary

Are you interested in using business analysis, data, and technology to support student enrollment services? San Diego State University’s Enrollment Services division is seeking a Business Systems Analyst I to support business and systems analysis, data analysis, query development, testing, troubleshooting, and operational support for systems that serve Admissions, Financial Aid, and Student Records.

Under the direct supervision of the Senior Associate Vice President for Enrollment Services and Financial Aid and in coordination with the Business Systems Analyst Lead, the Business Systems Analyst I works with Enrollment Services stakeholders, campus partners, and IT project teams to document business processes, gather requirements, analyze operational needs, and support process improvements. The role provides technical support for People Soft Campus Solutions and related enterprise systems, including uAchieve, Next Gen Scholarship, Slate CRM, and OnBase.

The Business Systems Analyst I performs routine system maintenance and configuration support, develops and validates SQL queries and reports, assists with testing system updates and enhancements, and troubleshoots issues using established procedures. The Business Systems Analyst I also prepares business requirements, test scripts, process guides, and other documentation while maintaining confidentiality and following applicable data governance, privacy, security, and records-management requirements.

• Business Analysis
  :
  Collaborate with Enrollment Services stakeholders, campus partners, and IT teams to gather information, document processes and requirements, and identify operational and technology needs.
• System Support
  :
  Provide routine operational support for People Soft Campus Solutions and related enterprise systems, including configuration updates, data validation, troubleshooting, and escalation of complex issues.
• Query Development
  :
  Develop, maintain, and troubleshoot SQL queries, reports, and data extracts using established techniques; validate results for accuracy and alignment with business requirements.
• Testing and Maintenance
  :
  Prepare test cases, execute established test scripts, document results, and assist with testing system updates, maintenance packs, bundles, enhancements, exception processing, and error reporting.
• Process Improvement
  :
  Assist with analyzing data and operational processes, identifying potential improvements, supporting system enhancements, and helping resolve issues across business and technology interfaces.
• Technical Documentation
  :
  Prepare business specifications, process guides, training materials, data definitions, query documentation, and other project materials.
• User Assistance
  :
  Provide basic system demonstrations and technical assistance to Enrollment Services staff, explain query and report results, and offer guidance on established system procedures.

• Enrollment Impact
  :
  Support the systems and processes that help SDSU deliver services to students from their initial interest through graduation.
• Technical Breadth
  :
  Gain experience with People Soft Campus Solutions and related applications supporting admissions, financial aid, student records, scholarships, degree audit, customer relationship management, and document workflows.
• Applied Analysis
  :
  Use business analysis, SQL, data validation, testing, and troubleshooting skills to address real operational needs in a university environment.
• Cross-Functional Work
  :
  Collaborat…