Technical Support Engineer, Associate Test Equipment Coordination​/Planning Posted

## Technical Support Engineer, Associate San Diego, California, United States of America Apply Now Use AI to find out how well you match with this jobJob :
3098651##
** Company:
** Qualcomm Technologies, Inc.##
** Job Area:
** Operations Group, Operations Group  Test Equipment Coordination/Planning
** General

Summary:

** Provide technical support and maintain all electronic measurement, test platforms and test equipment (M&TE), for engineering and manufacturing areas.  Support M&TE software and operating systems integrations by diagnosing and troubleshooting common problems.
*
* Minimum Qualifications:

*
* • Bachelor's degree and 1+ year of relevant operations experience.
OR  Associate's degree and 3+ years of relevant operations experience.
OR  High School Diploma or equivalent and 5+ years of relevant operations experience.

* Completed advanced degree in a relevant field may be substituted for up to one year (Master’s = one year) of work experience.

Key Responsibilities:

Equipment Lifecycle Management
• Install, configure, deploy, and maintain measurement and test equipment (M&TE) across engineering and laboratory environments.
• Support equipment onboarding, relocation, retirement, and asset disposition activities.
• Ensure all M&TE assets are accurately tracked within inventory management systems and enterprise databases.
• Maintain equipment documentation, configurations, warranty records, and technical specifications.

Calibration & Compliance Support
• Coordinate calibration recalls and preventive maintenance activities to maintain compliance requirements.
• Track calibration schedules and ensure equipment availability while minimizing operational disruption.
• Assist with audit readiness activities and support compliance initiatives related to equipment management.
• Monitor equipment status and escalation of overdue calibration or maintenance requirements.

Technical Troubleshooting & Support
• Provide first-level and intermediate technical support for laboratory instrumentation, test systems, and associated software.
• Diagnose and resolve hardware, software, operating system, and connectivity issues affecting M&TE.
• Investigate system performance, reliability issues, and user-reported incidents.
• Escalate complex technical issues to IT organizations, engineering teams, manufacturers, or external service providers as necessary.
• Support root cause investigations and corrective actions to prevent recurring failures.

Laboratory & Engineering Support
• Support engineering project activities requiring installation, configuration, and validation of test equipment.
• Assist engineers with laboratory setup, instrumentation connectivity, and test environment readiness.
• Support network-attached instruments including configuration, access, security, and connectivity troubleshooting.
• Collaborate with engineering teams to optimize equipment utilization and operational efficiency.

Systems & Software Administration
• Install, configure, and maintain operating systems, drivers, firmware, and software applications supporting M&TE.
• Support Windows, Linux, and macOS environments used within laboratory and engineering operations.
• Assist with software licensing, updates, patches, and version control activities.
• Monitor system health and maintain operational availability of supported equipment and applications.

Customer Support & Documentation
• Serve as the primary point of contact for M&TE-related support requests.
• Respond to customer inquiries in a timely and professional manner.
• Document incidents, resolutions, preventive actions, and support activities within ticketing systems.
• Develop and maintain technical procedures, user guides, and troubleshooting documentation.
• Assist in creating and delivering training…