User Support and Operations Specialist

Provide end-user support for a critical system. Work under general supervision and provide account administration and Tier 1 and 2 support to end users for either client or server applications or hardware. Troubleshoot user problems to resolve operating difficulties and recommend system modifications to reduce user complications. Monitor administration and maintenance operations and resolve or escalation incidents for smooth user experience.

Analyze, maintain, and review comprehensive documentation for all troubleshooting procedures, interact professionally with clients and exhibit expertise in customer service, and maintain currency of technical expertise. Interact with network services, software systems engineering, and applications development to restore services or identifies and corrects core problems. Escalate more complex problems to senior levels, and perform other duties, as assigned.

• Experience providing Tier 1 and 2 support
• Experience in application support and technical operations
• Experience in network and application monitoring and alarm systems
• Knowledge of infrastructure and digital platforms
• TS/SCI clearance
• HS diploma or GED
• IAT Level I or II or Security+ Certification

• Possession of oral and written communication skills
• Clearance:
  Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about your total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

The projected compensation range for this position is $77,600.00 to $ (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is…