Service Delivery Manager- Tier 2

Job Description

A client of Insight Global is looking to bring on a service delivery manager to their team. The service delivery manager will provide advanced support for network and telecommunications services, resolving service issues and coordinating activations with cross‑functional teams and vendors. Has expertise in telecommunications operations, issue resolution, and service delivery. Ability to effectively troubleshooting complex network issues, support critical service activations, and collaborate across teams to ensure reliable, high‑quality customer outcomes.

Compensation:$40/hr to $45/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

• Troubleshooting and Issue Resolution:
  Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
• Network Monitoring and Maintenance:
  Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
• Configuration and Deployment:
  Configure network devices, deploy network solutions, manage configurations, and implement vendor or IT fixes or design changes.
• Collaboration and Coordination:
  Work with teams, coordinate with vendors, support projects, collaborate with business partners in Dev Ops, and interact with customers.
• Documentation and Reporting:
  Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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