Client Delivery Analyst II; Strategic Ops and Implementations

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose:
We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Client Delivery Analyst II supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives. Incumbent will participate in client consultation on business and technical requirements. Incumbent will also assume technical leadership role for assigned implementations, and coordinate all phases of operational implementation of technical deliverables.

Meet with client to discuss specifications, work with client and vendors to determine project options, and facilitate meeting with key client personnel as needed. Complete Gap Analysis, as needed, to define system set-up requirements. Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations. Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.

Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time. Identify and report outstanding issues to the assigned project manager; assist with issue resolution. Ensure quality in implementation process;
Communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team. Validates system parameters and conducts testing; modifying program parameters when necessary. Provide technical support to clients during the design, development, and implementation phases of the project. Provide extended hour post-implementation support for projects, and occasional on-site support as needed. Follows change control and appropriate change management processes.

Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations. Assist with identifying improvements to the defined processes within the department. Understand and complete tasks associated with various types of department projects; perform other duties as assigned. Provide after-hours on-call support for project installations as needed. Perform other duties as assigned.

Associates degree in related field and/or equivalent combination experience and education is required. Bachelor’s degree preferred. Three (3) years of related experience in the payment processing industry required. Thorough understanding of payment card products, support services and processes required or current contractor resource in same or equivalent position performing all job requirements with Velera.

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive.

Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve.…