Director, Technical Readiness

College Board - Operations

Location:

This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.

Role Type :
This is a full-time position

College Board's Operations division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is also leading exciting work to advance user experience using innovative solutions, products, and technology to enhance the end-to-end delivery of digital assessments and all aspects of customer support. Within Operations, the Assessment Delivery Operations (ADO) team is responsible for the successful execution of digital assessments like the SAT and Advanced Placement (AP) examinations, working closely with partners across College Board, the education sector, and beyond to improve testing technologies, customer experience, and outcomes.

ADO's User Readiness team ensures every district-level member, school-level educator, and test taker has what they need, and takes the critical actions required, to succeed on test day. This is done through multi-channel community engagement, effective digital communications, curated technical guidance, and risk-based outreach.

As the Director, Technical Readiness, you will make sure every testing environment is technically ready for digital testing, from the networks and devices students test on to the platform changes coordinators need to know about. You will serve as the assessment delivery requirements owner and primary liaison to the Bluebook team, translating technical and platform requirements into clear guidance that coordinators, school technology staff, and internal teams can act on across all College Board assessment programs.

You will help support network engineer resources dedicated to this work, working closely with product, technology, and test day delivery teams to set readiness standards, spot technical risk early, and help prevent issues before they reach students on test day.

• Technical and Platform Readiness Requirements (40%)
  • Own the translation of technical and platform changes into clear requirements and guidance for each audience. Audiences include test administration coordinators, technology monitors, school technology staff, and internal technical support teams
  • Maintain current technical readiness requirements for Bluebook, College Board's digital testing application, and coordinator tools
  • Partner with product and technology teams early in the release cycle to identify the operational and user impact of upcoming changes
  • Contribute to operational readiness for new platform pilots by documenting technical requirements and readiness procedures
  • Develop the technical content for readiness communications and resources, partnering with the Digital Engagement team on channel and delivery
• Network and Device Readiness (35%)
  • Help support network engineer resources dedicated to large and commercial venue network risk analysis, providing technical direction and staying hands-on with complex readiness issues
  • Define network and device readiness standards for school-owned testing devices and College Board loaner devices
  • Design readiness checks, diagnostic guidance, and troubleshooting resources for coordinators, support teams, and field staff to use in resolving issues
  • Serve as the escalation point for complex network and device readiness issues, partnering with technology teams and vendors to resolve them
  • Analyze technical incident trends to find root causes, and recommend changes that reduce preventable testing incidents
  • Coordinate with supply chain partners on loaner device requirements and readiness
• Cross-Functional Partnership (25%)
  • Partner closely with the test day delivery team to align technical guidance, share release impacts, and support technical escalations during testing windows
  • Equip community engagement and proactive outreach partners with the technical knowledge coordinators need
  • Track and manage readiness work and requests in Jira and Salesforce
  • Document durable processes and guidance so technical knowledge is shared across teams rather than held by individuals

• Expertise in technical readiness, IT operations, or technical program work , with 5-7 years of experience…