Customer Engineer

Charta Health is building an operating system for modern healthcare organizations to streamline non-clinical operations. This role owns the investigation and triage of customer-reported issues, providing clear root causes and proposed fixes to enable engineers to work efficiently.

• Investigate and diagnose issues from the Technical Success team across data, logs, and pipelines
• Triage incidents, classify issues, and route them to the appropriate oncall or pod
• Resolve tier 1 issues by fixing configurations, mappings, and customer-specific setups
• Propose tier 2 fixes with clear root cause analysis and actionable engineering tickets
• Handoff with a plain-English summary and realistic timelines to the customer team
• Build reusable knowledge through runbooks, write-ups, and triage guides

• Technical comfort with Python and/or Type Script, SQL, logs, and data pipelines
• Strong debugging mindset and ability to self-solve with initiative
• Excellent ticket writing with reproducible steps and clear scope
• Ability to explain root causes to both engineers and non-technical teammates
• Experience in technical support engineering, SRE/production support, or related roles
• Healthcare data experience or familiarity with EHR/EMR integrations is a plus

• The listing states worldwide eligibility, so Nigeria is eligible to apply
• The listing does not specify a timezone requirement; confirm interview timing if needed
• No explicit information on contractor vs employee; confirm during interview
• No pay currency or range is stated; confirm compensation details during hiring process