Technical Account Manager, ANZ

A customer-facing cloud security organization is hiring a Technical Account Manager for the Australia and New Zealand region. The role drives adoption and long-term success of an enterprise cloud security platform that unifies code, cloud, and runtime into a single shared context. The TAM serves as the trusted technical bridge between customers and internal teams, guiding accounts from onboarding through full operationalization.

• Advise customers on deployment, operational best practices, and help them establish an internal Center of Excellence for the platform.
• Act as the primary technical point of contact and escalation owner, coordinating with Support, Product Management, Engineering, and Sales as needed.
• Build trusted-advisor relationships across customer stakeholders, from practitioners to C-level, maintaining a regular cadence focused on adoption, retention, and satisfaction.
• Co-create Success Plans with customers that define critical goals and KPIs, then measure and report progress both internally and externally.
• Advocate for customer needs inside the organization and share timely feedback about new platform features and capabilities.
• Identify opportunities to expand platform usage across the customer's broader environment.

• At least 6 years in a technical customer-facing role such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer.
• Bachelor's degree in Computer Science, Engineering, or a similar field, or equivalent practical experience.
• Strong understanding of cloud services, architectures, and security best practices, supported by cloud provider certifications at the solutions architect or Dev Ops engineer level.
• Hands-on experience with container technologies such as Docker and Kubernetes and their associated security considerations.
• Proven ability to build and maintain relationships with enterprise clients while exceeding performance targets.
• Excellent communication and interpersonal skills with the ability to engage stakeholders at every level of an organization.

• Experience troubleshooting complex technical issues and driving them to resolution across cross-functional teams.

Applicants must have the legal right to work in the country where the position is based; visa sponsorship is not offered.

The organization is an equal opportunity employer and processes applicant data in accordance with its privacy policy.