Technical Implementation Manager II; Bilingual Spanish

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global Fly Mates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for Fly Mates to join the next stage of our journey as we continue to grow.

Flywire is seeking a self-motivated Technical Implementation Manager II to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our North America Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.

• Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
• Serve as the SME leading multiple client implementation projects ensuring they have successful execution
• Run workshops and client syncs as they progress through the different implementation stages
• Provide post-implementation/Hyper-care support
• Ensure a smooth customer experience by matching the products and Integrations to client needs
• Develop & maintain product documentation with Product teams, providing internal knowledge transfer
• Drive continuous improvement in implementation methodology, tools, and processes across the team
• Contribute to the product vision by relaying client feedback and pain points to Product teams
• Troubleshoot and resolve Integration issues by providing technical support for clients
• Play a role in fostering an ever improving culture and customer experience continuously

Here’s What We’re Looking For

• Fluent in English and Spanish (French-speaking is a bonus)
• 4+ years of Technical Support, Consulting, Implementation, Professional Services or equivalent
• Knowledge of system integrations and understanding of different project methodologies
• Exceptional client-facing and internal communication skills, both written and oral
• Experience of implementing and configuring software (payment software preferred)
• Familiarity with using APIs or JavaScript libraries

• Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, Star Rez, Oracle People Soft, Open Apply, Slate, Salesforce etc.
• Experience with Fintech, Technology or Consulting companies
• Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education
• Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc.

• Zendesk
• Postman
• Visual Studio Code
• JIRA
• Sumologic
• Cursor
• Claude
• Google Suite

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off
• Work with brilliant people globally
• Learn more about their journeys by checking out #Inside Flywire on social media
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global Fly Mates
• Be a meaningful part in our success - every Fly Mate makes an impact
• Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers, One Flywire Career Mobility)

We are excited to get to know you! Throughout our process you can expect to meet with different Fly Mates including the Hiring Manager, Peers on the team,…