Network Security Analyst

Technical Operations Full Time Professional USA - Virtual, US

The Role:

11:11 is looking for a Network Security Analyst whose primary responsibility will be to assist with providing 24/7 monitoring, technical support, network design, and configuration implementation for our 11:11 Systems Connectivity Solutions and Managed Network Solutions. We are looking for someone who is a team player, detail oriented, and has excellent customer service skills with a previous technical background as Security Analyst in their career.

This is a full-time position reporting to the Manager, Network Operations.

Responsibilities:

• Responsible for the configuration, installation, maintenance, and upgrade of Cisco ASA and Firepower next generation firewall devices supporting 11:11 customers and internal network infrastructure.
• Responsible for the configuration, installation, maintenance, and upgrade of Fortinet next generation firewall devices supporting 11:11 customers and internal network infrastructure.
• Manages existing customer facing network and help plan for network expansion by recommending designs and hardware and connectivity solutions.
• Develop and review system and network designs to ensure compliance with corporate security policies and security best practices.
• Implement and support technology solutions, such as SDWAN, VPN Mesh Networks, Wired and Wireless Connectivity solutions (Layer 2 and Layer
  3), Firewalls, Routers, and Switches in accordance with best practices and company policies.
• Provide multi-layered technical support to our customer base using services supported through our Network Operations Center.
• Review and resolve anomalies that are broad and potentially service impacting while escalating to appropriate resource or management if necessary.
• Act as an escalation point for customer issues and internal work units.
• Serve as a liaison with customers, vendors, and other third-party providers to troubleshoot issues or work within design sessions.
• Ability to accurately track issues in Ticketing System while providing timely updates to customers on progress and resolution.
• Obtain and maintain technical certifications to further knowledge of products and services offered by the company.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications:

• 3+ years of network support experience in a Security Analyst or Network Analyst/Engineer equivalent role.
• Experience with OSI based network flow.
• Experience with configuration, implementation and troubleshooting of Cisco ASA/Firepower and Cisco Secure Firewall Management Center; and Fortinet Forti Gate Firewalls and Fortinet Product Suite including Fortinet Access-Points and Fortinet Switches
• Hands-on experience in design, implementation and troubleshooting of Quality-of-Service in Layer 2, and Layer 3 environments and issues.
• Access-Circuit/Connectivity troubleshooting proficiency (Fiber, Ethernet, TDM, Cable, Wireless Technologies) with Point-to-Point/Private or Internet based solutions.
• Experience in configuring and troubleshooting VPN services through multiple vendor platforms.
• Ability to multi-task, prioritize, and manage time effectively.
• Good interpersonal skills and professional demeanor.
• Excellent verbal and written communication skills.
• Prior experience working in a 24x7x365 production network environment with previous Service Provider experience preferred. This…