Service Event Planner

ASML develops technology that enables the semiconductor industry to produce smaller, faster, and more energy-efficient microchips. As a Service Event Planner, you will help ensure critical service parts are available when customers need them.

You will coordinate service-event requirements, material availability, and planning timelines for customers across North America. Your work will support reliable equipment performance, successful maintenance activities, and a positive customer experience.

The Service Event Planner manages service events from initial planning through completion. You will collaborate with service, engineering, logistics, inventory, and customer-facing teams to identify risks and keep events on schedule.

In this role, you will:

• Create, maintain, and close service events using demand-planning and service-planning systems.

• Partner with field service teams to confirm work scope, replacement parts, and required delivery dates are aligned with actual customer need and execution timeline.

• Review schedules, material availability, and event status to maintain accurate and realistic planning dates.

• Identify parts shortages and readiness risks, then communicate priorities and recommended actions to stakeholders.

• Coordinate material requirements for new products, equipment improvements, and implementation activities.

• Evaluate available and excess inventory to reduce waste and support upcoming customer service events.

• Review completed events to identify lessons related to material usage, cost, quality, and planning accuracy.

• Support spares demand planning in Cymer's D&S process for the IBO organization.

As a Service Event Planner, you will need the following education and experience:

• A bachelor's degree in engineering, business, supply chain management, operations, logistics, or a related field.

• Three or more years of relevant experience for Job Grade 7, or five or more years of relevant experience for Job Grade 8, in service planning, demand planning, forecasting, inventory planning, production planning, logistics, or field service support.

• Experience coordinating complex material requirements across cross-functional teams.

• Experience using enterprise resource planning, demand-planning, or supply chain systems, such as Oracle Demantra.

• Experience analyzing planning data, identifying operational risks, and communicating recommendations to stakeholders.

• Experience supporting semiconductor equipment, manufacturing, or another complex technical environment is beneficial.

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve, and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• Collaborate effectively across service, engineering, planning, logistics, and customer-facing teams.

• Analyze planning information and translate findings into clear, practical actions.

• Ability to analyze and contribute to spares forecast and demand planning activities.

• Communicate risks, priorities, and recommendations clearly to varied audiences.

• Manage competing priorities while maintaining accuracy and attention to detail.

• Work independently when inputs, schedules, or customer requirements are changing.

• Challenge existing processes and recommend practical, data-informed improvements.

• Build trusting relationships by acting with integrity and considering different…